Articles by Lila Schoenfield

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Blog

Want More Sales? You Need to Nail Product Discovery

AI-powered product discovery can transform both B2C and B2B ecommerce, driving sales and loyalty through personalized shopping experiences.
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Blog

The Non-Technical Guide to AI Search: Beyond Generative AI

Explore how AI beyond generative models—like ML and NLP—powers daily apps and business operations for smarter, more personalized experiences.
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A person holds a tablet displaying a detailed 3D map with an orange location pin hovering above a lush green landscape. The map appears to be augmented reality, with light and particles emanating from the screen, representing AI search in the hospitality industry.
Blog

The Hospitality AI Search Revolution: Beyond Dates and Destinations

AI search could transform hospitality brands from lodging providers to full-fledged personalized travel experience curators.
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A retail store scene with a mannequin displaying clothing and a table showcasing various digital icons representing sales data, payment methods, shipping, and AI-powered retail analytics tools. The image highlights the integration of generative AI in enhancing the retail experience.
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Generative AI in Retail: Leading Adoption, But Feeling the Pressure

Our 2024 benchmark study reveals unique challenges and opportunities for implementing generative AI in retail.
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Head with a bookshelf in front of black wall representing knowledge management technology
Blog

5 Knowledge Management Best Practices for Better CX

Key insights on optimizing CX through knowledge management technology, search solutions, personalization, and human-centric design.
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A close-up image of various construction tools spread out on a blue workbench. The tools are neatly arranged and include a hammer, saw, tape measure, level, and screwdriver. In the background, a blurred shelf holds additional tools and hardware, representing the tools needed to get back to customer experience basics.
Blog

Tired of Tech Hype? Get Back to These 7 Customer Experience Basics

These customer experience basics will actually make a meaningful impact on your bottom line. AR and VR, blockchain, and 3D models won’t help you get there.
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Blog

Gen AI Transforms Search Experiences: 4 Takeaways

Learn about the power of generative AI in shaping search experiences in 2024 and beyond.
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Businesswoman using laptop for ecommerce product discovery while packing vase from plastic in a cardboard box.
Blog

3 Issues with Current Ecommerce Product Discovery

Enhancing the customer experience is the heart of product discovery. Here's the strategic approach brands should take and the technological prowess that can drive success.
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Woman using computer chatting with an intelligent artificial intelligence asks for the answers wants. A.I. Chat with AI or Artificial Intelligence technology. knowledge on the internet, e-learning,
Blog

Gen AI in Search: 5 Use Cases

In the ever-evolving digital landscape, generative artificial intelligence (Gen AI) stands as a transformative force, redefining the essence of search...
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Blog

What Is Smart Search and How Does It Work?

We cover what smart search is, how it can be applied in the real world, and what the table stakes are for it to be effective.
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Christmas presents purchased through online ecommerce website as a result of a record-breaking holiday season
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Lucidworks’ Retail Insights From the Record-Breaking Holiday Season

Dedicated support empowers retail success in the ever-evolving ecommerce landscape.
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Blog

2023 Wrapped: Our Top Resources on Generative AI and Search

Our team has compiled the best articles, reports, and videos on enterprise search, knowledge management, and generative AI so you can prepare for the new year.
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