Lila Schoenfield, Author at Lucidworks

Articles by Lila Schoenfield

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5 Knowledge Management Best Practices for Better CX

Key insights on optimizing CX through knowledge management technology, search solutions, personalization, and human-centric design.

A close-up image of various construction tools spread out on a blue workbench. The tools are neatly arranged and include a hammer, saw, tape measure, level, and screwdriver. In the background, a blurred shelf holds additional tools and hardware, representing the tools needed to get back to customer experience basics.

Tired of Tech Hype? Get Back to These 7 Customer Experience Basics

These customer experience basics will actually make a meaningful impact on your bottom line. AR and VR, blockchain, and 3D models won’t help you get there.

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Gen AI Transforms Search Experiences: 4 Takeaways

Learn about the power of generative AI in shaping search experiences in 2024 and beyond.

Businesswoman using laptop for ecommerce product discovery while packing vase from plastic in a cardboard box.

3 Issues with Current Ecommerce Product Discovery

Enhancing the customer experience is the heart of product discovery. Here's the strategic approach brands should take and the technological prowess that can drive success.

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Gen AI in Search: 5 Use Cases

In the ever-evolving digital landscape, generative artificial intelligence (Gen AI) stands as a transformative force, redefining the essence of search...

What Is Smart Search and How Does It Work?

We cover what smart search is, how it can be applied in the real world, and what the table stakes are for it to be effective.

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Lucidworks’ Retail Insights From the Record-Breaking Holiday Season

Dedicated support empowers retail success in the ever-evolving ecommerce landscape.

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2023 Wrapped: Our Top Resources on Generative AI and Search

Our team has compiled the best articles, reports, and videos on enterprise search, knowledge management, and generative AI so you can prepare for the new year.