App Studio gives you a comprehensive suite of modular components that can be configured to deliver personal insights, with context uniquely relevant to each user. Learn more about Fusion App Studio.
AI and machine learning to predict user intent and give employees the insights they need, when they need them. Learn more about Fusion AI.
Advanced ecommerce search and personalization engine for increased conversions and higher average order value. Learn more…
Contact center software for better call deflection, increased agent effectiveness, and happier customers. Learn more…
Enterprise search and findability for deeper insights and more productive employees. Learn more…
Fusion can precisely personalize queries using signals from:
Sixty-percent of shoppers hate their search experiences. If you wonder what they think of your site, take this 12-step self assessment to find out. This white paper highlights the 12 most common queries that frustrate shoppers and gives specific examples of where things go wrong. See how your site stacks up!
Finding the right personalization engine is confusing. Here are the “must-haves” to make sure you can offer 1:1 hyper-personalized suggestions to your customers.
While many companies have scored a few modest successes with their personalization experiments and initiatives, few know how to do it on a large and consistent scale across all channels.”- McKinsey & Company
Customers ask questions, but often those questions are vague or incomplete. By providing a custom search experience to every user you can increase relevancy – and revenues.
Artificial intelligence is used to make recommendations to customers. Learn how recommendations are created by computer algorithms in a simple way you can understand.
Ready to create amazing search and data discovery apps? Contact us today to learn how Fusion can help you and our team put the power of AI, machine learning, and deep learning to work to dazzle your customers and empower your employees.
There’s nothing artificial about intelligence. Augmented intelligence is when AI extends human judgment instead of replacing it.
Learn how machine learning and search engines are a incredible combination for creating powerful experiences for customers and employees.
How clustering and classification algorithms can improve the search experience for your employees and customers.
Underperforming queries aggravate everyone. Head/tail analysis stops it.
Users are constantly telling you what they like and what they don’t. Are you listening?
Some users know exactly what they’re looking for – almost. With every query, facets give every user a more precise set of results.
The best search applications index all of a company’s data so users have one unified search experience.
Personalization is about addressing people by name. Hyper-personalization is figuring out what they really want.