Hyper-Personalization

Connected experiences for the world’s biggest organizations

Combining Human and Machine Intelligence to Deliver Relevance

Lucidworks Fusion gives users contextual, personally relevant search results and proactive recommendations via integrated artificial intelligence. This tees up the domain specialists to use their vast expertise to boost results. The result?

Millions of users can discover insights at the moment they have a question, even across billions of documents or records.

 

Hyper-Personalization Maximizes Opportunities

Superior User Experience

App Studio gives you a comprehensive suite of modular components that can be configured to deliver personal insights, with context uniquely relevant to each user. Learn more about Fusion App Studio.

Hyper-Personal Relevance

AI and machine learning to predict user intent and give employees the insights they need, when they need them. Learn more about Fusion AI.

Capture Insights Anywhere, Apply Them Everywhere

Lucidworks helps companies build powerful search and data discovery solutions for employees and customers.

Product Discovery Solutions

Product Discovery

Advanced ecommerce search and personalization engine for increased conversions and higher average order value. Learn more…

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Customer Service

Contact center software for better call deflection, increased agent effectiveness, and happier customers. Learn more…

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Knowledge Management

Enterprise search and findability for deeper insights and more productive employees. Learn more…

How Does Fusion Hyper-Personalize?

Fusion can precisely personalize queries using signals from:

  • Signal-driven relevance based on user behavior and queries
  • Clustering and classification for a better search experience
  • Modern distributed architecture built on Apache Solr and Spark
  • Query rewriting algorithms like synonym detection, phrase detection, head tail detection, misspelling detection
  • Recommenders with collaborative filtering, matrix decomposition, item/item and user/item recommenders

Learn more about how Fusion uses data to hyper-personalize every customer experience.

5 Things Your Personalization Must Have

Finding the right personalization engine is confusing. Here are the “must-haves” to make sure you can offer 1:1 hyper-personalized suggestions to your customers. 

Read Blog Post

(Near) Real-Time Indexing

Index and search every document and database up to and including right… now.

More about Fusion’s real-time indexing

Performance at Scale

Search billions of diverse records from millions of concurrent users with sub-second response times.

Learn more about Fusion Server

While many companies have scored a few modest successes with their personalization experiments and initiatives, few know how to do it on a large and consistent scale across all channels.”

- McKinsey & Company

Build AI-Powered Apps With Fusion

Ready to create amazing search and data discovery apps? Contact us today to learn how Fusion can help you and our team put the power of AI, machine learning, and deep learning to work to  dazzle your customers and empower your employees.

Contact Us Today

Elements of AI-Powered Search

Augmented Intelligence

There’s nothing artificial about intelligence. Augmented intelligence is when AI extends human judgment instead of replacing it.

Machine Learning

Learn how machine learning and search engines are a incredible combination for creating powerful experiences for customers and employees.

Clustering & Classification

How clustering and classification algorithms can improve the search experience for your employees and customers.

Query Analysis

Underperforming queries aggravate everyone. Head/tail analysis stops it.

Signal Capture & User Behavior

Users are constantly telling you what they like and what they don’t. Are you listening?

Faceting

Some users know exactly what they’re looking for – almost. With every query, facets give every user a more precise set of results.

Indexing

The best search applications index all of a company’s data so users have one unified search experience.

Hyper-Personalization

Personalization is about addressing people by name. Hyper-personalization is figuring out what they really want.

Natural Language Search

What if we could talk to computers in the same way we talk to people. Natural language search gets you there.
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