Hyper-Personalization

Personalization is about addressing people by name. Hyper-personalization is knowing what they want.

Trusted by Some of the World's Largest Organizations

Combining Human and Machine Intelligence to Deliver Relevance

Lucidworks Fusion gives users contextual, personally relevant search results and proactive recommendations via integrated artificial intelligence. This tees up the domain specialists to use their vast expertise to boost results. The result?

Millions of users can discover insights at the moment they have a question, even across billions of documents or records.

 

Hyper-Personalization Maximizes Opportunities

Superior User Experience

App Studio gives you a comprehensive suite of modular components that can be configured to deliver personal insights, with context uniquely relevant to each user. Learn more about Fusion App Studio.

Hyper-Personal Relevance

AI and machine learning to predict user intent and give employees the insights they need, when they need them. Learn more about Fusion AI.

(Near) Real-Time Indexing

Index and search every document and database up to and including right… now.

More about Fusion’s real-time indexing

Performance at Scale

Search billions of diverse records from millions of concurrent users with sub-second response times.

Learn more about Fusion Server

Hyper-Personalization With AI-Powered Search

Lots of companies say they do personalization with AI-powered search. But hyper-personalization means looking at multiple dimensions of the user and data available to produce the most relevant results — or information.  More than just being links to something, Fusion provides information like people recommendations, documents, “next best action,” or anything else that you decide to “personalize.”

Taking all this into account would be a heavy lift for most search engines — but Fusion is built to scale to billions of documents.

Blog Post: What is AI-Powered Search?

How Does Fusion Hyper-Personalize?

Fusion can precisely personalize queries using signals from:

  • Signal-driven relevance based on user behavior and queries
  • Clustering and classification for a better search experience
  • Modern distributed architecture built on Apache Solr and Spark
  • Query rewriting algorithms like synonym detection, phrase detection, head tail detection, misspelling detection
  • Recommenders with collaborative filtering, matrix decomposition, item/item and user/item recommenders

Learn more about how Fusion uses data to hyper-personalize every customer experience.

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For Digital Commerce

“6% of e-commerce visits that include engagement with AI-powered recommendations drive 37% of revenue.” (Salesforce)

Hyper-personalization helps shoppers find exactly what they want, faster and easily.

More About Digital Commerce

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For the Digital Workplace

“13% access more than 11 systems to get the information they have to have to do their jobs.” (IDC)

Hyper-personalization gets users to the right answer faster, for full context and insight.

More About Digital Workplace

Elements of AI-Powered Search

Augmented Intelligence

There’s nothing artificial about intelligence. Augmented intelligence is when AI extends human judgement instead of replacing it.

Machine Learning

Learn how machine learning and search engines are a incredible combination for creating powerful experiences for customers and employees.

Clustering & Classification

How clustering and classification algorithms can improve the search experience for your employees and customers.

Query Analysis

Underperforming queries aggravate everyone. Head/tail analysis stops it.

Signal Capture & User Behavior

Users are constantly telling you what they like and what they don’t. Are you listening?

Faceting

Some users know exactly what they’re looking for – almost. With every query, facets give every user a more precise set of results.

Indexing

The best search applications index all of a company’s data so users have one unified search experience.

Hyper-Personalization

Personalization is about addressing people by name. Hyper-personalization is figuring out what they really want.

While many companies have scored a few modest successes with their personalization experiments and initiatives, few know how to do it on a large and consistent scale across all channels.”

- McKinsey & Company

Build AI-Powered Apps With Fusion

Ready to create amazing search and data discovery apps? Contact us today to learn how Fusion can help you and our team put the power of AI, machine learning, and deep learning to work to  dazzle your customers and empower your employees.

Contact Us Today

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