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Learn more about Lucidworks, our offerings, and how we’re the leader in customer service.


Connected customer service for the world’s biggest brands

Product Discovery Resources

Case Studies

Dive into customer success stories and case studies like software giant Red Hat, this one, that one, and the other one.   View More customers

Blog Posts and Articles

Learn more about how AI-driven search, customer service, chatbots, agent effectiveness, call deflection and other customer service topics on our blog. Go to The Blog

Ebooks and Whitepapers

Browse our collection of ebooks and white papers to learn about customer service ad support. BrowSe Ebooks

Analyst Reports

Read the latest research from analyst like Forrester and Gartner on the the future of customer service. VIEW ANALYST REPORTs

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Smart Answers on Lucidworks Fusion

Are your chatbots all talk and no answers?

Bring the power of ML and deep learning to chatbots and virtual assistants. Learn more

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Bring Customers and Agents Closer Than Ever

Personalize customer service experiences with Lucidworks so agents can focus on the customer, in the moment.

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