Every click, view, query, add-to-cart, purchase, and support ticket holds seeds of insight. Lucidworks CXC captures those signals to decipher context across all customer channels.
Online and in-store, context is always changing. Lucidworks Connected Experience Cloud actively uncovers context-aware behavioral intent based on each customer’s recent activity.
Meaningful insights drive genuine moments of delight. So, from click-to-cart to customer service, Lucidworks Connected Experience Cloud makes it possible to find and apply the most relevant insights in all the right moments.
Lucidworks CXC doesn’t stop once the insights have been captured. It connects your employees and customers to what matters most—informing the moments of delight that keep your users coming back.
Delight customers with uniquely personal experiences that connect the whole journey from product discovery to conversion to support. Our AI-powered commerce solutions increase conversions and boost average order value.
Great service matters more than ever. Learn about our personalized service solutions, including contact center software for better call deflection and increased agent effectiveness solutions, all leading to happier customers.