KNOWLEDGE MANAGEMENT SOLUTIONSFind answers, not just documents, with AI that understands what you’re asking.Transform how your organization manages information with intelligent search that connects employees to knowledge across all your systems.
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Smarter knowledge management for a more productive workforce.
AI-driven search
Stop searching, start finding.
Our search understands what employees are really looking for, delivering relevant results that answer their questions—not just documents that happen to contain certain keywords.
Unified data access
One search, every source.
Connect all your knowledge sources—SharePoint, Confluence, Salesforce, network drives, and more—into a seamless, intelligent content management experience that works everywhere.
Semantic knowledge discovery
Get answers, not just documents.
Surface the most relevant information based on an employee’s role, previous searches, and current projects. Our system proactively suggests resources before they even ask.
Automated Q&A and virtual assistants
Empower self-service support.
Deploy AI-powered knowledge base chatbots that give employees instant, accurate answers to common questions about IT, HR, and company policies.
Enterprise knowledge graph
Connect knowledge with people.
Our knowledge graph platform helps employees quickly find colleagues with the expertise they need, making collaboration easier and preserving institutional knowledge.
Security and permissions control
The right data for the right people.
Ensure sensitive information only appears in search results for authorized users, with security that respects your existing permission models.
Tame the content chaos with an AI-powered knowledge base.
Information Overload
Employees waste time searching for scattered knowledge across systems. Finding policies, technical documents, or project updates becomes a frustrating treasure hunt that drains productivity.
Unified Search
Lucidworks connects all your information sources through intelligent search. Our platform understands what people need even without exact terminology, delivering relevant results instantly.
Adaptive Learning
Our AI evolves with use, continuously improving based on your team's patterns. The system gets smarter over time, creating a more intuitive and efficient workflow for everyone.
Tap into the full potential of your knowledge management ecosystem.
Use case examples of Lucidworks’ AI-powered knowledge management system.
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Workplace Search
Employees spend too much time looking for information across different sources. Our AI-powered knowledge base helps employees find exactly what they need across all company systems—whether it’s a product spec, meeting notes, or the latest sales deck.
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HR and Policy Access
Make sure everyone knows the latest policies. When employees can easily find up-to-date HR information through semantic knowledge discovery, compliance improves and HR teams spend less time answering the same questions repeatedly.
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IT and Help Desk Support
Cut support ticket volume by giving employees a way to find answers themselves. Our self-service knowledge management system helps resolve common IT issues without waiting for the help desk.
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Enterprise Collaboration
Break down knowledge silos between departments. When teams can easily access information across the organization using our enterprise knowledge graph, collaboration improves and innovation accelerates.
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Regulated Industry Compliance
Maintain strict data governance while improving access. Our intelligent content management is especially valuable for financial services, healthcare, and government organizations that need to balance security with usability.
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Onboarding Acceleration
Help new employees get up to speed faster by connecting them with the information they need during their first weeks on the job through our knowledge graph platform—reducing time to productivity and improving retention.
"It became very important for us to focus on the content once, because that's where the human capital is utilized. Where that content is rendered really doesn't matter because all those channels can be automated."
Dipendra Malhotra, Head of Analytics, Intelligence, and Data Technologies, Morgan Stanley
Forrester's Total Economic Impact study revealed that knowledge management solutions from Lucidworks achieved a 391% ROI over three years, with payback in less than six months.
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Morgan Stanley leverages Lucidworks to help advisors instantly access relevant information across millions of documents, enabling 15,000 financial professionals to spend less time researching and more time building deeper client relationships.
See the Power of Intelligent Search
Regeneron's award-winning MetaBio platform uses Lucidworks to help researchers quickly find critical information from millions of documents, accelerating breakthroughs in life-saving treatments.
Boost Research DiscoveriesExpert Services
We're with you every step of the way.
We support you through every part of your journey, a distinctive advantage of working with Lucidworks. Our global expert teams advise in search and digital program design, relevance improvement and optimization, B2B and B2C ROI, and full lifecycle implementation and support. Technology is essential, but so are the people who partner with you for your success.
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