Consumers are emerging from beneath the covers into the new normal. It’s crucial for the travel and hospitality industry to capture the opportunity to increase revenue and secure customer loyalty. Fierce competition and the complexity of online travel planning have driven travel companies to focus on differentiating the ecommerce experience and reducing cart abandonment rate. McKinsey reported that 75% of US consumers tried a different store, website, or brand during the pandemic. How do travel executives deliver online experiences that gain and retain loyal customers?
Travel and hospitality brands need to create a personalized, customer-centric travel agent experience online. These sites should recommend destinations and packages that align with the customer’s preferences – and their upcoming trip. To achieve this, you need a strategy for connecting every step of the journey, from planning , researching what to do, and getting the most out of the trip. At Lucidworks, we bring ecommerce solutions that help travel and hospitality leaders increase conversions and improve ROI with customized experiences.
How a top hospitality brand transformed its online experience with modernized search and recommendations.
Overcome distractions and short attention spans with a solution powered by machine learning that understands intent and presents the right results at the right time based on individual preferences.
Make it easy for travelers to find what they’re looking for with natural language processing that identifies intent and gives them the perfect results.
Personalize trending destinations, most viewed properties, etc. Machine learning models continuously improve to present contextually relevant packages and promotions to every traveler, driving higher CTR, AOV, ATC, and conversions.
Respond to changes in buying behavior and optimize the ideal product assortment by easily tuning search results and boosting product placement. All through a low-code, intuitive user interface. They can boost, bury, pin, block, and create promotional pages for the latest seasonal decors with ease.
From holiday travels and every seasonal promotion in between, our solution dynamically scales your ecommerce operations to meet the needs of each shopper.
Our global survey of consumers reveals the secret to fueling travelers’ wanderlust with a better online browsing, booking, and support experience.
Empower the Merchandiser to create compelling assortments and experiences with drag-and-drop, block, add, pin, zones, and other rules.
Set product and content zones on pages and let the platform to the rest so pages update on-the-fly to provide the most engaging experiences.
Help shoppers find relevant products, increase conversions, and keep your customers coming back.