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Lucidworks Agent Insights

Spend less time searching and more time helping

Expedite case resolution times for agents working in Salesforce Service Cloud.

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Give your agents superpowers

Don’t make your agents manually search for answers and resources one database at a time. Accelerate resolution times by giving agents the ability to search third-party systems directly from their case view page.

Easily access tribal knowledge

Stop wasting your agent’s time. Reduce resolution times and help agents resolve cases quickly by recommending similar solved cases and subject matter experts.  

Personalize content discovery

Increase agent response times with a personalized knowledge feed. Connect agents with resources relevant to current cases using signal-driven recommendations.

Powerful capabilities

Recommend similar cases

Empower customer support agents to expedite case resolution times. Fusion’s AI recommends resolved cases that share similarities with open cases to help your agents work both faster and smarter.

Reference knowledge articles

Help customer support teams cut through the clutter. User signals surface the correct resources, as needed, to help close a case.

Identify subject matter experts

Direct agents to subject matter experts within your organization. Deep learning models extract insights from internal knowledge across systems and deliver them seamlessly.

Bring customers and agents closer

If you’re ready to create personalized customer service experiences, this is your moment to act.
Fill out the form to contact us, and let’s get started.