Don’t make your agents manually search for answers and resources one database at a time. Accelerate resolution times by giving agents the ability to search third-party systems directly from their case view page.
Stop wasting your agent’s time. Reduce resolution times and help agents resolve cases quickly by recommending similar solved cases and subject matter experts.
Increase agent response times with a personalized knowledge feed. Connect agents with resources relevant to current cases using signal-driven recommendations.
Empower customer support agents to expedite case resolution times. Fusion’s AI recommends resolved cases that share similarities with open cases to help your agents work both faster and smarter.
Help customer support teams cut through the clutter. User signals surface the correct resources, as needed, to help close a case.
Direct agents to subject matter experts within your organization. Deep learning models extract insights from internal knowledge across systems and deliver them seamlessly.