Gartner® names Lucidworks a Magic Quadrant™ Leader – READ MORE

Close Message

Smart Answers

User Intent Driven Smart Chatbot

Extend your chatbot and virtual assistants  to connect users to correct answers by understanding user intent and answer natural language questions.

Play Video

Pair questions with the right answers 

Eliminate static rule-based approaches by training question answering (QA) systems to understand contextual intent. Improve chatbot intelligence using Lucidworks’ automated QA system to strengthen existing or create new workflows.

Free support teams to focus on complex problems

Make existing chatbots even better. Help your support teams focus on important matters by combining automated FAQs and deep learning to answer complex questions in real-time.

Personalize self-service with user signals

Personalize the chatbot experience by using user signals to provide more relevant interactions. Expedite time-to-value by using insights to understand questions (from both employees and customers) and quickly connect them to answers.

Customer Service Savings Calculator

Prove the ROI and calculate much you can save by making your knowledge base, chatbots, and contact enter platforms more intelligent with our customer service solution.

See How Much I Can Save


Financial services

Optimize customer relationships management, fraud detection, and asset management.


Capture, manage, and access information efficiently and securely within and between agencies.

Information technology

Scale and connect data across complex organizations to drive innovation and revenue.


Streamline and maintain complex systems for supply chain and inspection knowledge.


HIPAA-compliant products allow medical professionals to manage information requests more securely.


Increase profitability and decrease churn with self-serve systems that serve both customers and agents.

Let’s chat about chat

Make your existing chatbot or virtual assistant more intelligent with Smart Answers.

Contact Us Today

Download the Largest Global Generative AI Benchmark Study - Learn More