Eliminate static rule-based approaches by training question answering (QA) systems to understand contextual intent. Improve chatbot intelligence using Lucidworks’ automated QA system to strengthen existing or create new workflows.
Make existing chatbots even better. Help your support teams focus on important matters by combining automated FAQs and deep learning to answer complex questions in real-time.
Personalize the chatbot experience by using user signals to provide more relevant interactions. Expedite time-to-value by using insights to understand questions (from both employees and customers) and quickly connect them to answers.
Prove the ROI and calculate much you can save by making your knowledge base, chatbots, and contact enter platforms more intelligent with our customer service solution.
Surface more of your product catalog and reduce the number of zero-result pages by populating your site with product assortments that delight your shoppers. Create commerce experiences they’re going to love.
Empower your merchandisers with a low-code interface to create beautiful page layouts with drag-and-drop interface. Machine learning under-the-hood helps teams organize recommendations and season products with ease.
With instant access to related knowledge and cases, your agents spend less time searching, more time helping. All in one view.
Optimize employee experiences using an intuitive UI that connects them to assets and resources that align with their intent, goals, and line of work.