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With the workforce scattered due to the pandemic, and customer inquires ballooning, agents need the support of their companies in order to stay on track and avoid burnout. By deploying technology that truly allows agents to surface the information they need fast, you're prioritizing their needs. Learn how by viewing this session. Read More

Learn why empathy must guide data and technology decisions. Customers seek to self-serve more than ever before, but often face downright frustrating results - which then cascade to the customer support agent interaction. By investing in technology platforms that enable better self service and agent effectiveness through data connectivity, brands can deliver on the promise of providing a personal and connected experience. Read More

A recent Forrester study found that companies are struggling to implement omnichannel personalization. Brands that are able to connect EX with CX report greater revenue, operational efficiency, and customer satisfaction. Read More

The first one is the hardest, then the rest come tumbling out. Read More

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How the Right Tech Stack Empowers Your Support Agents

Creating a More Empathetic CX by Connecting Data Across Support Touchpoints

New Study: Why Brands that Connect Experiences Win

Why Workplace Search Apps Are Like Olives in a Bottle