AI-Driven CX Innovation: Personalizing Product Discovery and Engagement
In today’s rapidly evolving digital landscape, the integration of AI into customer experience (CX) is revolutionizing how businesses engage with their audiences.
View this enlightening session where industry leaders explore the transformative power of AI in enhancing CX, with a special focus on manufacturing and distribution sectors—though applicable to all industries.
Topics covered:
- How to uncover the ways AI is redefining customer interactions.
- How AI-driven tools are revolutionizing product discovery.
- The role of generative AI in creating custom content and solutions.
- The impact of LLMs on customer service and real-time responses.
- How to address ethical considerations and necessary safeguards of AI technologies.
Speakers:
- William Tseng, Senior Director of Technical Solutions Management at Lucidworks
- Charles Stewart, Global Lead, People Technology & AI Employee Experience at Audiodesk
- Seth Earley, CEO at Earley Information Science