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Intelligent Assistance for Call Centers

Organizations throughout the world face new and existing complex data management issues. The importance of ML intelligent assistance enhances, manages and protect customers’ data. One of the most challenging data sources to manage is voice communications. The “challenge” we address—ensures every customer call and communication improves both your customer experience and service performance while simultaneously aligning with your corporate risk and compliance framework.

In this webinar, George Tziahanas and Simon Taylor will discuss voice technology and intelligent assistance in call centers. They will cover:

  • The challenges businesses face with voice data communication
  • Passive Recommendations
  • Speech2 demo modeling Active Recommendation
  • The Power of Fusion


  • Simon Taylor, Vice President of Worldwide Channels & Alliances, Lucidworks
  • George Tziahanas, CEO, Managing Partner, SOHO2
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