CXC, Commerce, Customer Service, Ebooks, Site Search, Workplace

Building a KM Foundation for Enterprise AI in 2024

KMWorld New Report: Harness the Power of Data: Building a Knowledge Management Foundation with Knowledge Graph Technology
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Customer Service, Ebooks

State of Customer Service 2021

How contact center agents experience customer service and how to transform the contact center into a revenue center.
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Activate Product Discovery
Commerce, Customer Service, Workplace

Activate 2021 (On-Demand)

Learn how to deliver connected digital experiences using search and AI.
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Customer Service, Ebooks

Build Customer Loyalty in the Moment

Create deeply connected experiences for every customer by understanding intent in real time.
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Activate Product Discovery
Case Studies, Customer Service

Activate Customer Service (On-Demand)

Connect the customer to the contact center in a way that personalizes interactions, improves customer satisfaction, and reduces agent attrition.
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Analyst Reports, Customer Service

Modernize Service Experiences with AI & Digital

Why AI-powered solutions are the key to continuity and customer centricity.
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Analyst Reports, Customer Service

Connecting Employee Experiences and Customer Experiences

How you can adapt to new customer needs, demands, and behaviors and empower the modern contact center workforce.
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Customer Service, Ebooks

Conversational Apps and the Future of Customer Experience

How chatbots, virtual assistants, and conversational apps are changing service, support, and the customer experience.
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Customer Service, Ebooks

AI-Powered Solutions Are Key to Customer Centricity

How you can adapt to new customer needs, demands, and behaviors and empower the modern contact center workforce.
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