Connected Experiences Are Personalized Experiences

The latest research on what it takes to build connected experiences for your customers and employees.

Beyond Chatbots: Conversational Apps and the Future of Customer Experience

How chatbots, virtual assistants, and conversational apps are changing service, support, and the customer experience.

New Pig Customers Clean Up With Good Search

A tricky dictionary can’t stop New Pig from absorbing their customers leaks, drips, and spills.

Retail Marketplace Trends for 2020

Mobile, voice, and customer experience are three areas of focus for retailers in 2020. Learn how to calibrate resources for the best results.

If They Can’t Find It, They Can’t Buy It

12 Must-Have Query Types for Ecommerce Search

IDC Whitepaper: The Future of Digital Commerce

How technology is transforming retail, sales, and customer service.

Head-Tail Analysis for Better User Engagement

Head-Tail analysis helps you find missed chances for user engagement.

Create an Amazon-Like Experience with Lucidworks Fusion

Beat the top ecommerce sites with better search and Lucidworks Fusion.

Create an Amazon-Like Fusion experience

Wonder How Your Search Stacks Up? Compare Against Our Survey

We surveyed retailers with $100M or more in sales to establish key benchmarks powering site performance.

Search and Retail: What’s Next for Digital Commerce

How omnichannel retailers are leveraging advanced search and applications to boost relevancy, purchases, and customer loyalty.

Retail’s Formula for Success in 2020

Three areas of focus will be front and center as we enter the year 2020: mobile, voice, customer experience.

Gartner: Use Personalization to Enrich Customer Experience and Drive Revenue

Research from Gartner reveals the ROI of personalization.