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Utilizing an Outcome-Based Approach For Customer Service

June 25, 2021 | Naomi Ghilea

Learn how to align your customer excellence and customer support programs to the outcomes that your customers are seeking-and find a way to deliver on those sooner rather than later! Learn how to ask the right questions and document the outcomes your clients are looking for so your customer engagement and support teams can provide exceptional customer service your customers will keep coming back for year after year. Read More

What Is Data Science?

September 6, 2016 | Search Curmudgeon

Don’t get me wrong, Data Science is really cool - trust me. I say this (tongue in cheek of course) because most of the information that you see online about Data Science is (go figure) written by Data “Scientists”. And... Read More

Getting Started with Lucene Setup

September 2, 2009 | Grant Ingersoll

Apache Lucene is a fast, full-featured, full-text search library used in a large number of production environments. In this article, Grant Ingersoll, Lucene committer and the creator of the Lucene Boot Camp training program, walks you through the basic concepts... Read More

Positional Term Vector Match in Lucene

May 26, 2009 | Grant Ingersoll

Let's learn a little more about positional term vector matches. From time to time, users on the Lucene mailing list ask a variant of the following question: Given a term match in a document, what's the best way to get... Read More

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