Top Knowledge Management Practices for Optimizing Customer Experience

Good knowledge management practices are indispensable for improving customer experience. The quick availability of accurate knowledge is essential to enabling customer self-service tools, improving contact center response times and first contact resolutions, achieving a 360-degree customer view, and maintaining a seamless, omnichannel experience. Industry thought-leaders from Lucidworks, Verint, and Pivotree discuss the top knowledge management practices for optimizing customer experience today, including how new AI technologies are changing the game.

In this webinar, you will learn about:

• Leveraging customer context to support and optimize customer journeys
• Defining knowledge creation tools, standards, and workflows to match user needs and expectations
• Using AI-powered site search algorithms to ensure search results are highly accurate
• Turning a flat search page into an immersive and engaging interactive experience
• Enriching product data to increase conversion rates, improve traffic, enable cross and bundled selling, and reduce product returns
• Ensuring products are easy to find, buy, get, and keep