How to Capture Chatbots’ Untapped Potential

A recent survey of shoppers in the U.S. and U.K. revealed that preferences and behavior around chatbots are shifting. Traditionally, we think of the chatbot as an extension of customer service. And while that’s definitely still true, shoppers are turning to the chatbot for queries that they’d commonly type into the search bar.

Is your chatbot up to the task of answering natural language questions with support solutions, relevant product information, branded content like how-to guides, and expert employee advice?

Check out the infographic below to learn more about what shoppers expect from a brand’s chatbot.

PNG EDIT Infographic

For even more insights about shopper behavior, download the free survey report today.

You Might Also Like

The 2025 AI reality check: What 1,100+ companies actually deploy vs. what they claim

2025 Generative AI Benchmark Report reveals only 6% deployed agentic AI while...

Read More

The State of Generative AI in Global Business: 2025 Benchmark Report, Dawn of the Agentic AI Era

The first-of-its-kind study using autonomous AI agents to benchmark AI capabilities across...

Read More

How an electronics giant meets engineers where they are, with 44 million products in catalog

Meet Mohammad Mahboob: A search platform director navigating 44 million products across...

Read More

Quick Links