Customer Service, Ebooks

Build Customer Loyalty in the Moment

Giving your customers amazing service and support can be expensive and time-consuming. Customers don’t want to wait in a phone queue. They don’t want to wait in a chat queue. They don’t want to wait in a ticket queue. They simply don’t want to wait. And COVID-19 hasn’t helped. But it could be different. Advances in AI and machine learning (ML) technologies are giving us the ability to understand user intent and deliver a highly connected, relevant experience to each customer.

In this ebook, we tackle the three top trends that can help you bring intention into your customer service organization:

  • The importance of putting self-service front and center
  • How AI is improving call deflection in the contact center
  • Key capabilities to give support agents what they need to resolve issues more effectively

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