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Using Conversational AI Middleware to Build Chatbots and Virtual Assistants

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Extend the value of your chatbot ecosystem.

Even with multiple chatbots and knowledge bases deployed across your enterprise, do you struggle to give the best answers to your customers and employees?

Gartner research reveals how AI middleware extends the value of your existing platforms. Machine learning—used across systems—provides better answers and reduces customization costs.

Read Gartner’s research report where we believe you will learn how to:

  • Integrate and standardize multiple conversational platforms
  • Curate and improve discoverability of knowledge base content across siloed data sources
  • Support many languages, globally

After you read the research, contact us to discover how Smart Answers on Lucidworks Fusion offers scalable AI out of the box, flexible integration and support for multiple languages to enhance your chatbots and virtual assistants.


Gartner, Using Conversational AI Middleware to Build Chatbots and Virtual Assistants, Magnus Revang, 31 October 2019

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