“Lucidworks, the leader in search-driven applications, announces the hiring of digital customer success veteran and innovator, Amanda Berger, to lead and develop the new Customer Excellence arm of the firm. This business unit will include dedicated teams for Customer Success, Customer Support, Professional Services, and Technical Account & Engagement Management. ‘My biggest passion lies in helping people find what they want, and getting them to their destination in a meaningful way,’ said Berger. ‘I believe Lucidworks has the tools to provide an incredible experience throughout the entire customer journey, and I’m really excited to be able to support a team that builds on that customer-focused outlook.'”