CUSTOMER SERVICE AND SUPPORT SOLUTIONSTurn frustrating support experiences into moments that build loyalty.Help customers find answers quickly and give your support team the tools they need to solve problems faster—all while cutting costs and creating experiences people actually appreciate.
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It’s time for AI-powered customer service solutions.
AI-driven search
Find answers faster, resolve issues quicker.
When someone asks about “changing my password” but your documentation calls it “credential updates,” our system still connects them to the right answer.
Unified knowledge access
No more guesswork.
Give your team a single view that pulls together customer history, product details, and company policies—so they can focus on helping, not hunting.
Security and compliance controls
The right data for the right people.
Make sure people only see what they should—whether they’re customers or employees—without creating unnecessary roadblocks.
Intelligent case deflection
Empower customers with intuitive, on-demand self-service. Create help centers that help by showing relevant answers to questions—reducing tickets while making customers happier and more self-sufficient.
Automated chatbots and virtual assistants
Instant answers, 24/7 support.
Deploy virtual assistants that understand real questions, provide helpful answers, and know when to bring in a human.
Agent assist finder
Help support teams get the right answers instantly. Connect your team with expert knowledge and resources while they’re helping customers, so they can solve problems the first time around.
What makes our approach to customer service and support different.
Breaking the Loop
Traditional support creates friction everywhere. Simple questions require expensive human intervention, damaging satisfaction from long wait times and increasing costs as people endure the dreaded transfer loop.
Knowledge Unleashed
Lucidworks transforms support by empowering self-service that actually works. When customers need human help, agents have instant access to unified knowledge across previously siloed systems—putting company expertise at everyone's fingertips.
Numbers That Matter
Our platform delivers 391% ROI with payback in under six months. By reducing cognitive load on staff and enabling effective self-service, support becomes a competitive advantage: fewer tickets, faster resolutions, happier customers.
Elevate your customer service with intelligent support solutions.
How companies put customer service & support solutions to work.
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Customer Service Agent Assistance
Give your team the backup they need. Instead of memorizing everything or searching through multiple systems, agents get relevant information automatically as they’re talking with customers.
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Self-Service Support
Let customers solve problems without calling you. Our technology understands what they’re trying to do and points them to answers that help—creating those “wow, that was easy” moments that build loyalty.
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IT and Help Desk Optimization
Cut the ticket backlog by letting employees find tech answers themselves and helping your IT staff quickly access solutions to recurring problems.
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Omnichannel Support Enhancement
Stop the “different answer from every person” problem. Whether customers check your website, use your app, or call in, they get the same helpful information everywhere.
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Proactive Customer Engagement
Spot issues before they blow up. Our system watches for patterns and can proactively offer help—turning potential complaints into opportunities to show you’ve got things under control.
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Customer Sentiment Analysis
Make every interaction smarter than the last. Our platform helps you spot trends, understand sentiment, and continuously improve both your support and your products.
"Lucidworks was the best way that we could engage our customers by delivering information faster."
John Paul Sherman, Enterprise Search and Findability Manager, Red Hat
Forrester's Total Economic Impact™ study found companies using our solutions saw a 391% return on investment within three years, paying for themselves in under six months.
See the Numbers
Morgan Stanley equipped 15,000 financial advisors with instant access to information across millions of documents, helping them provide faster, more accurate client support.
Learn Their Approach
Red Hat cut support tickets by 311% in just two months by giving customers a self-service knowledge base that actually worked.
See How They Did ItExpert Services
We're with you every step of the way.
We support you through every part of your journey, a distinctive advantage of working with Lucidworks. Our global expert teams advise in search and digital program design, relevance improvement and optimization, B2B and B2C ROI, and full lifecycle implementation and support. Technology is essential, but so are the people who partner with you for your success.
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