CLIENT SUCCESS OFFERINGSAccelerate your search and discovery journey.Go from ‘start’ to ‘success’ with our purpose-fit enterprise search implementation services.
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Best-in-class: From implementation to account planning and success.
More Than Just Software, A True Search Partner
Our global experts become an extension of your team, providing guidance from implementation to optimization. With tiered support including weekly check-ins and on-demand workshops, you're never alone. This partnership delivers 20% faster implementation, accelerating your path to value.
See ROI Faster with Lucidworks Expertise
Skip months of implementation struggles. Our pre-built templates, industry benchmarking, and interactive workshops get you running in weeks, not months. Clients see a 391% ROI according to Forrester, with a 15% lift in key search metrics.
Expert Guidance, Exceptional Results
Beyond technical support, our success offerings drive business outcomes. From online courses to personalized guidance, we optimize your search strategy while reducing maintenance time by 30%. The result: significant returns, delivered faster and more efficiently.
Expert Services
We're with you every step of the way.
We support you through every part of your journey, a distinctive advantage of working with Lucidworks. Our global expert teams advise in search and digital program design, relevance improvement and optimization, B2B and B2C ROI, and full lifecycle implementation and support. Technology is essential, but so are the people who partner with you for your success.
“Lucidworks has opened up that potential for us. It was very easy to work with Lucidworks to get relevant search implemented on our site. Any issues, Lucidworks was very quick to respond.”
Julie Wolpers, Editor at Advantage Performance Group
Forrester's Total Economic Impact study found companies using our solutions saw a 391% return on investment within three years, paying for themselves in under six months.
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Morgan Stanley equipped 15,000 financial advisors with instant access to information across millions of documents, helping them provide faster, more accurate client support.
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Red Hat cut support tickets by 311% in just two months by giving customers a self-service knowledge base that actually worked.
See How They Did It
