TECHNOLOGYInnovate faster, solve customer issues instantly.Our AI solutions for technology companies build smarter knowledge bases, analyze user data for better product decisions, and power searchable technical documentation.
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AI solutions that cut support costs and accelerate innovation.
Getting Ahead
Today's technology sector AI applications need to help leaders stay competitive. That means really understanding what your users want and making your knowledge easy to access. Lucidworks goes beyond basic automation with AI-powered knowledge management that reduces support tickets by up to 40%.
Simplifying Discovery
Documentation search puts answers at everyone's fingertips, and data-driven insights help focus on features your customers actually want. Whether you're building better products with AI or boosting productivity with conversational AI, our tech industry insights turn information overload into actionable intelligence.
Driving Efficiency
By centralizing knowledge resources and implementing intelligent search, we drive efficiency and empower teams to make better decisions faster, all while creating experiences that keep users engaged and satisfied with your products. Our solutions ensure your organization leverages collective knowledge effectively.
How we help technology companies like yours.
AI-powered knowledge management
Help users help themselves, reduce support tickets. Create intelligent knowledge bases that answer technical questions instantly. Improve customer self-service, reduce support costs, and improve user satisfaction.
Data-driven product development
Build better products faster.
Use AI to analyze user data, spot trends, and power data-driven innovation in tech product development.
AI-enhanced customer support
Empower support agents with instant access to relevant information and create intuitive self-service options for customers. Reduce ticket volume and improve first-contact resolution rates.
Transform Your Search
Intelligent enterprise search
Transform how your organization discovers information with AI-powered search that understands context and intent. Help technical teams find critical resources faster and accelerate innovation cycles.
Commerce optimization engine
Boost conversion rates with personalized product discovery that understands shopper intent. Create seamless digital experiences that guide customers to the right solutions faster.
Boost Your Conversions
AI for better productivity
Boost productivity with conversational support, make finding and summarizing documents easier, and give partners the information they need through advanced search and Gen AI.
Ways to use our tech solutions.
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AI-Powered Chatbots for Technical Support
A software company cut support tickets by 40% with an AI chatbot for technical support.
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Predictive Maintenance for IT Infrastructure
A cloud provider uses search and AI to predict server issues before they happen.
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Automated Log Analysis
A cybersecurity company uses search and AI to automate log analysis, detect anomalies, and identify potential security threats.
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Intelligent Documentation Search
A hardware manufacturer makes technical documentation searchable, reducing support calls.
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Data-Driven Feature Prioritization
A software team analyzes user feedback to prioritize the features people actually wanted.
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AI-Enhanced Developer Tools
A development platform delivers searchable content with a conversation front-end to help developers innovate faster.
Expert Services
We're with you every step of the way.
We support you through every part of your journey, a distinctive advantage of working with Lucidworks.
Our global expert teams advise in search and digital program design, relevance improvement and optimization, B2B and B2C ROI, and full lifecycle implementation and support.
Technology is essential, but so are the people who partner with you for your success.
"Lucidworks was the best way that we could engage our customers by delivering information faster."
Marc Desormeau, Global Search Lead, Lenovo
Forrester's Total Economic Impact study found that companies using Lucidworks achieve a 391% ROI within three years, with payback beginning in less than six months.
Discover the ROI Potential
Red Hat increased their self-solve rate by 311% and deflected over 2,700 support cases in just two months using Fusion's machine learning capabilities.
See How Support Teams Win
Lenovo increased annual revenue contribution by 95% and improved search relevance by 55% using Lucidworks to personalize results across 180 markets and 60+ languages.
Explore Lenovo’s Success
