Automate workflows and conversations using Lucidworks AI
Lucidworks AI Agents combine the power of generative AI with enterprise search and data context to deliver intelligent, trustworthy automation.
These AI assistants act as digital teammates—resolving customer questions, surfacing insights, and completing actions across your connected systems.
Unlike basic enterprise chatbots, Lucidworks AI Agents are grounded in your organization’s own knowledge and data, ensuring accurate, explainable responses that enhance productivity and trust.
AI agents.
Lucidworks offers a range of AI agents to accelerate commerce and knowledge management search experiences. These are prebuilt digital assistants that deliver high-impact customer and business user experiences. Here are just a few:
Q&A Agent
An embeddable, AI-powered widget that auto-generates product-specific questions and answers directly from manuals, data sheets, and PDFs.
This instantly improves shopper confidence and engagement by delivering accurate answers right on the product page—no manual upkeep required.
Included in Lucidworks’ Core Package
Conversational Q&A Agent
An intelligent, conversational agent that provides context-aware, factual answers to complex, technical product questions using your own documentation.
This builds buyer trust and speeds decisions by delivering fast, accurate, and grounded responses that understand even the most detailed specifications.
Conversational + Static Q&A Agent
Combine structured Q&A with a free-form conversational chatbot to cover both general and in-depth customer questions on a single product page.
This delivers a complete product discovery experience—answering every user inquiry, from simple to technical—boosting engagement and conversion.
Guided Selling
An AI-powered digital sales assistant that helps shoppers find the right product through personalized, conversational guidance based on needs, preferences, and context.
This simplifies complex buying decisions and increases conversions by turning every search or chat into a guided, confidence-building product journey.
Merchandiser Insights
An intelligent agent within Lucidworks Commerce Studio that analyzes shopper behavior, search patterns, and product performance to surface actionable insights for merchandisers.
This empowers merchandising teams with real-time recommendations and visibility into what’s working—so they can optimize assortments, rankings, and promotions to drive higher revenue.
Key components
Automate, accomplish more, and improve experiences with Lucidworks AI Agents.
Context-Aware Intelligence
Grounded in enterprise search and real-time data, AI Agents understand context, intent, and relevance—ensuring every response is both precise and reliable.
Conversational Automation
Go beyond scripted interactions. Lucidworks AI Agents dynamically guide users through processes, transactions, and decisions with natural, adaptive dialogue.
Cross-System Integration
Seamlessly connect to your commerce, service, and knowledge platforms. AI Agents can query, retrieve, and act on data from multiple enterprise sources.
Generative + Retrieval Hybrid
Combines generative AI creativity with retrieval accuracy—giving users both rich answers and verifiable references in one interaction.
Secure, Governed, and Scalable
Built for enterprise-grade control. Configure permissions, monitor usage, and scale digital agent automation safely across teams and regions.
Continuous Learning
Agents learn from user interactions, feedback, and outcomes—continuously improving performance and personalization.
Real ways companies see a difference with Lucidworks AI Agents.
- Instant self-service, lower costs
Customers get fast, accurate answers without human handoffs, reducing service volume and response time.
- Higher conversions in commerce
Intelligent search agents guide shoppers to the right products and promotions through natural conversation.
- Faster automation ROI
Deploy within existing Lucidworks search infrastructure for quick time-to-value and measurable business impact.
- Smarter employee experiences
Internal AI assistants surface relevant knowledge, documents, and insights instantly, boosting productivity.
- Improved data trust
Grounded generation ensures answers are explainable, referenceable, and compliant with enterprise governance.
Lucidworks AI Agents features and fuctions
| Agent Name | Core Function | Primary Benefit/Outcome |
|---|---|---|
| Q&A Agent | Auto-generates product-specific questions and answers from manuals, data sheets, and PDFs. | Instantly improves shopper confidence and engagement by delivering accurate answers right on the product page. |
| Conversational Q&A Agent | Provides context-aware, factual answers to complex, technical product questions using internal documentation. | Builds buyer trust and speeds decisions by delivering fast, accurate, and grounded responses. |
| Conversational + Static Q&A Agent | Combines structured Q&A with a free-form conversational chatbot on a single product page. | Delivers a complete product discovery experience, answering every user inquiry from simple to technical, boosting engagement and conversion. |
| Guided Selling | An AI-powered digital sales assistant that provides personalized, conversational guidance. | Simplifies complex buying decisions and increases conversions by turning every search or chat into a guided product journey. |
| Merchandiser Insights | Analyzes shopper behavior, search patterns, and product performance within Commerce Studio. | Empowers merchandising teams with real-time recommendations and visibility to optimize assortments, rankings, and promotions. |
Key performance improvements using Lucidworks AI agents
8%
Expected increase in conversions
14%
Expected reduction in manual effort
391%
ROI using Lucidworks, according to Forrester Research
We strive to make the search experience optimized for each user. Working with Lucidworks and using Lucidworks AI helps us propel the search experience forward faster.
Leading global financial services firm
According to Forrester's Total Economic Impact assessment, organizations implementing Lucidworks AI-powered solutions realized a 391% ROI within three years, recouping their initial investment in under six months.
Explore ROI Report
New Pig worked with Lucidworks to deploy AI for matching customer search intent with relevant products even when industry terminology differed from customer language, improving search results and identifying new product opportunities.
Let AI Do the Work
Oriflame boosted search clicks 150% with AI, leveraging Lucidworks to understand customer intent across 50+ languages, dramatically improving search relevancy for beauty experts and general consumers.
Discover AI-Powered RelevanceYour deployment, your way.
Only Lucidworks gives you this many ways to set up your solution. You choose what works for your business now and what will grow with you in the future—no forcing you into a one-size-fits-all approach.
SaaS
A modern no-code platform with everything business, search, and digital teams need to create, manage, and optimize search and product discovery for agencies or B2B and B2C companies in any industry. Fast deployment, continually updated, secure, and scalable with automatic feature updates.
Self-Hosted
A self-hosted platform with everything business, search, and digital teams need to create, manage, and optimize search and product discovery for agencies or B2B and B2C companies in any industry. Ultimate control, secure, scalable, and customizable to your environment.
Hybrid-SaaS
A combined solution offering our self-hosted platform with secure access to additional SaaS features. Everything teams need to create, manage, and optimize search and product discovery for agencies or B2B and B2C companies in any industry. Flexible, secure, and scalable deployment options.
Expert Services
We're with you every step of the way.
We support you through every part of your journey, a distinctive advantage of working with Lucidworks.
Our global expert teams advise in search and digital program design, relevance improvement and optimization, B2B and B2C ROI, and full lifecycle implementation and support.
Technology is essential, but so are the people who partner with you for your success.
