Activate Customer Service: Improve Self-Service and Agent Effectiveness
Crafting an impactful customer service experience is a balance between empowering customers to self-solve and ensuring support agents are properly equipped to be as effective as possible. Nailing this balance creates happy customers and happier agents.
All of this and more will be covered at Activate Customer Service, taking place virtually on June 24th. Attendees will hear from Lucidworks experts and industry-leading guest speakers about how to use search and machine learning to connect customers with support information while enabling agents to be more effective. Register today!
Activate Customer Service Highlights
“Creating a More Empathetic CX by Connecting Data Across Support Touchpoints”
Forrester VP and Principal Analyst Kate Leggett shares insights on how to use data and support touch points to empathetically match the shifting needs of customers.
“Utilizing and Outcome-Based Approach for Customer Service”
Lucidworks Product Manager Lesley Heizman shares how to quickly align customer excellence and customer support programs to the outcomes that customers are seeking.
“Scaling Security with Google Cloud Platform”
How can Google Cloud Platform be leveraged to enable security at scale? Google Security and Compliance Specialist Tiffany Lewis shares expert guidance for brands moving to the cloud and the security benefits that follow.
“How the Right Tech Stack Empowers Your Support Agents”
Lucidworks Director of Product Marketing Jenny Gomez shares how best to align the tech stack with the needs of support agents so they are empowered to do their best work.
At Activate Customer Service, you’ll gain insight into how data and your technology stack can be leveraged to create better customer service experiences for both your customers and support agents. In addition to above highlights, Activate Customer Service conference topics will include:
- Data-Led Decision Making for Customer Service Pain Points: Use signals and data to make informed decisions and address pain points across the customer journey.
- Call Deflection and Agent Effectiveness in Salesforce: Learn how to leverage Salesforce to improve customer self-service and boost call deflection, increasing agent effectiveness.
- Leverage Semantic Search to get Answers in the First Position: Learn how Smart Answers applies deep learning and semantic vector based solutions to chatbots to return answers for customers in the critical first position.
Start enabling better customer self-serve solutions and agent effectiveness. Register for Activate Customer Service today: