How to Capture Chatbots’ Untapped Potential

A recent survey of shoppers in the U.S. and U.K. revealed that preferences and behavior around chatbots are shifting. Traditionally, we think of the chatbot as an extension of customer service. And while that’s definitely still true, shoppers are turning to the chatbot for queries that they’d commonly type into the search bar.

Is your chatbot up to the task of answering natural language questions with support solutions, relevant product information, branded content like how-to guides, and expert employee advice?

Check out the infographic below to learn more about what shoppers expect from a brand’s chatbot.

PNG EDIT Infographic

For even more insights about shopper behavior, download the free survey report today.

You Might Also Like

New survey: 67% of shoppers want AI to explain products, not buy them

Consumer-centric data reveals shoppers don't want AI to shop for them. They...

Read More

Top 5 Use Cases for ACP in B2B Commerce

The rise of agentic commerce opens compelling new frontiers for B2B businesses.

Read More

The Role of Open Standards in MCP and ACP — Why Interoperability Matters

Open standards are what make MCP (Model Context Protocol) and ACP (Agentic...

Read More

Quick Links