Survey Reveals That Shoppers Want Connected Experiences to Meet Their Needs at Every Moment

Results of our survey of US and UK consumers to learn more about shopper behavior online and in-store and plans for post-pandemic shopping.

Customers want personalized experiences that are as multifaceted as they are.

Lucidworks conducted a survey of consumers based in the United States and the U.K. to learn more about shopper behavior online and in-store. The survey captured preferences around chatbots, how and where customers interact with product and content recommendations, and plans for post-pandemic interactions with brands.

Download the report and learn more about:

• What key capabilities shoppers want in chatbots
• The need for recommendations that go beyond products
• Consumers’ plans for coming back in-store (or not) post-COVID
• The top three reasons shoppers are brand loyal