Customers want personalized experiences that are as multifaceted as they are.
Lucidworks conducted a survey of consumers based in the United States and the U.K. to learn more about shopper behavior online and in-store. The survey captured preferences around chatbots, how and where customers interact with product and content recommendations, and plans for post-pandemic interactions with brands.
Download the report and learn more about:
- What key capabilities shoppers want in chatbots
- The need for recommendations that go beyond products
- Consumers’ plans for coming back in-store (or not) post-COVID
- The top three reasons shoppers are brand loyal