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Get Smarter About Search and AI

The latest news and views on building powerful customer and employee experiences.

Meet Lucidworks AI, the AI orchestration engine for search

Lucidworks AI empowers businesses to seamlessly integrate, manage, and optimize generative AI, driving innovation and efficiency while ensuring accuracy and responsible use.

A rear view of a music conductor wearing a tuxedo and tails as he is prompting his orchestra to commence the music. To represent AI orchestration.

Why DIY Search Solutions May Cost More Than You Think (and How to Avoid Common Pitfalls)

Discover the hidden costs of DIY search and how modern platforms can boost performance, scalability, and innovation for your business.

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Is Your Ecommerce Strategy Keeping You Awake at Night?

What brands should know about optimizing and personalizing online shopping experiences for their customers.

Hotels’ Unexpected Revenue Driver: Customer Service

With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.

How A Top Travel & Leisure Brand Stepped Up Its Website Game with Lucidworks

With a goal to be the top travel and leisure company worldwide, one well-known hotel brand had to reinvent itself. Here’s how Lucidworks supported its journey.

Mintel Customers Gain Market Insights With Help From Lucidworks Fusion

Learn how Mintel utilizes Fusion to continue supporting its excellent customer experience through the power of search.

Tackle Supply Chain Challenges and Boost Ecommerce Conversions with AI

An effective ecommerce search and personalization strategy drives conversions and brand loyalty, particularly in the face of supply chain issues. AI can help brands overcome the toughest challenges in product discovery and deliver delightful shopping experiences.

Lucidworks Welcomes Diane Honda and Adam Famularo to Board of Directors

The two executives bring decades of experience as transformational and visionary leaders and will help shape Lucidworks’ strategy and growth moving forward.

Introducing Lucidworks New SaaS Platform, Springboard

Learn more about Connected Search, the first available application on Springboard, and our 2022 product roadmap, including updates to Fusion.

10 Ways to Accelerate Adobe Experience Manager (AEM) Ecommerce Outcomes With Lucidworks

Boost your ecommerce outcomes from Adobe Experience Manager with Lucidworks as a key solution.

3 Principles for Better Customer Service Experiences in 2022

Follow these customer service strategies to make life easier for both your agents and customers in 2022.

3 High-Priority Goals of the B2B Buying Journey

B2B commerce platforms should optimize the digital experience to meet research, purchase, and service goals. Learn why and how.

Maximize Performance With Smooth Operability in Fusion’s Latest Release

Fusion 5.4.4, available now, improves the platform's connectivity to third-party systems and delivers a brand new UI feature in Lucidworks' Predictive Merchandiser.

Protect Your Customer Service Employees with Mental Health Resources

Call center employees have a high risk of burnout during the holiday shopping season. Here’s how brands can protect the mental health of their support teams.