Blog

3 Principles for Better Customer Service Experiences in 2022

Follow these customer service strategies to make life easier for both your agents and customers in 2022.
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Blog

3 High-Priority Goals of the B2B Buying Journey

B2B commerce platforms should optimize the digital experience to meet research, purchase, and service goals. Learn why and how.
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Blog

Maximize Performance With Smooth Operability in Fusion’s Latest Release

Fusion 5.4.4, available now, improves the platform's connectivity to third-party systems and delivers a brand new UI feature in Lucidworks' Predictive Merchandiser.
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Protect Your Customer Service Employees with Mental Health Resources

Call center employees have a high risk of burnout during the holiday shopping season. Here’s how brands can protect the mental health of their support teams.
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Blog

How to Choose a Cognitive Search Platform

A rundown of the key features to look for when choosing a cognitive search platform and how to measure success.
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Blog

The Power of User Signals

Give users a seamless personalized experience by analyzing user behavior and signals.
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Blog

New Survey: State of Customer Service 2021

Contact center employees share their experiences as consumers and their changing role as customer service agents.
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Blog

Customer Self-Service: What It Is & Why It Matters

Learn how investing in customer self-service channels benefits customers, employees, and the bottom line.
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Blog

Connected Experiences with Jess Jurva, Episode 3: Kate Purmal, Lee Epting

Acclaimed technology executives, board advisors, and executive coaches Kate Purmal and Lee Epting share their take on how connection to self allows one to show up as their best selves in work and life.
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10 Essential Ecommerce Site Search Features

A checklist of the top site search features you can’t overlook when delivering first-class ecommerce experiences
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Blog

Connected Experiences with Jess Jurva, Episode 2: Jenny Gomez, Katie Florez

During Hispanic Heritage Month, Lucidizens Jenny Gomez and Katie Florez shared their insights and personal experiences with connection to identity.
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Blog

Lucidworks Triples Cloud-Based ARR YoY

Lucidworks announces accelerated investment in cloud-based solutions from top commerce brands and enterprises.
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