B2B SOLUTIONSSmarter search, seamless buying, and scalable growthSmarter search built for B2B commerce complexity
Modern B2B commerce search must do far more than match keywords. Buyers expect fast, accurate results even when they search with incomplete terms, industry-specific language, or complex technical requirements. Lucidworks delivers B2B search solutions designed specifically for these realities, combining keyword precision with semantic understanding and behavioral learning.
At the core is Neural Hybrid Search, which blends exact keyword matching for SKUs, part numbers, and regulated terms with AI-driven semantic search that understands intent, context, and meaning. This is an ideal solution for B2B commerce search, B2B site search, and other use cases. It ensures buyers find the right products, whether they search by exact identifier or by describing a problem they need to solve.
This hybrid approach dramatically improves search results accuracy, reduces zero-result searches, and increases buyer confidence during self-service journeys.
AI packaged search and commerce solutions—built just for B2B.
Lucidworks transforms complex B2B buying into smooth experiences. Our AI-driven search, personalized recommendations, and automation help companies boost customer engagement and revenue growth.
Our B2B Core Package offers a streamlined entry point for improved e-commerce solutions. It delivers immediate value with intelligent search and personalization as a foundation. Over time, businesses can expand capabilities with Lucidworks to meet evolving needs.
B2B e-commerce optimization with AI-powered search and personalization.
Turn behavioral data into actionable insights
Gain real-time insights. Monitor and analyze buyer behavior, search interactions, and purchasing patterns to optimize conversions and improve customer engagement.
Explore Data Capture Beacons
Merchandising with AI-driven insights
Optimize product discovery. Leverage AI-driven merchandising and search enhancements to dynamically adjust product rankings, promotions, and recommendations.
Discover Commerce Studio
Deploy on your terms
Flexible and scalable. Deploy on cloud, hybrid, or on-premise environments and allow businesses to tailor their implementation to their IT infrastructure and security needs.
Discover Deployment Options
Accurate and relevant search results
Precision meets intelligence. Combine semantic vector search and keyword matching to ensure buyers find exactly what they need; whether searching by part number, product name, or complex queries.
Discover Neural Hybrid Search
Gain visibility with AI-powered analytics
Knowledge is power. Access real-time analytics dashboards to track search performance, product engagement, and customer behavior, supporting B2B data-driven decision-making.
See Analytics Studio
Connect commerce and enterprise systems
Seamlessly connect systems.rnIntegrate with ERP, PIM, CRM, and other enterprise data sources, ensuring up-to-date product availability, pricing, and customer-specific catalogs.
See Data IntegrationsSeamless Buying Journeys with AI-Powered Personalization
B2B buyers are mission-driven. They want to move quickly from discovery to purchase without friction. Lucidworks enables seamless buying experiences by combining AI-powered search with personalized recommendations, guided product discovery, and account-specific catalogs.
By analyzing behavioral data, search interactions, and purchasing patterns, Lucidworks helps teams identify high-intent buyers and dynamically adapt experiences in real time. Buyers see the right products, pricing, and availability based on their account, role, and history.
This directly supports lead generation, improves conversion rates, and shortens sales cycles by removing unnecessary steps from the buying process.
Scalable Solutions That Integrate with Enterprise Systems
B2B commerce platforms must integrate seamlessly with existing enterprise infrastructure. Lucidworks is built to connect with ERP, PIM, CRM, and other enterprise systems, ensuring data accuracy across pricing, availability, and customer-specific catalogs.
Flexible deployment options support cloud, hybrid, and on-premise environments, giving IT teams control over security, performance, and compliance requirements. This makes Lucidworks a strong fit for B2B SaaS environments where scalability and governance are non-negotiable.
Integrated analytics provide visibility into search results, buyer behavior, and revenue impact, enabling digital, merchandising, and business development teams to continuously optimize performance.
B2B Commerce
Manage complex B2B commerce search and product discovery with integrated tools, signals, and workflows that scale for tens of millions of SKUs.
Grounded in real ranking signals, including rules, boosts, semantic relevance, personalization, and AI scoring.
Native, read-only experience in Commerce Studio ensures safe, trust-first explainability without engineering support.
AI-generated, plain-language summary explains exactly why a product ranks where it does.
Reduce engineering time by up to 70% and accelerate ranking investigations by 30 to 60%.
Real ways B2B companies use our packaged solutions.
- B2B E-commerce Optimization With AI Search
A B2B distributor uses Neural Hybrid Search™ to combine semantic search with keyword precision, ensuring buyers quickly find the right products, even with vague or complex queries.
- Smarter Search for Sales and Support
A manufacturing supplier deploys AI-powered search across internal communication platforms, making it easier for sales and support teams to retrieve product insights, competitive data, and past customer interactions without leaving their workflow.
- Automated Search Optimization
A large-scale distributor leverages pre-configured scoring and boosting to automatically prioritize high-value products, popular items, and contract-specific pricing, streamlining the purchasing experience for enterprise buyers.
- B2B Customer Experience Management
A wholesale supplier uses AI-driven recommendations and custom catalog management to make sure each buyer sees the right products, pricing, and availability based on their account and purchasing history.
- Faceted Search for Complex Catalogs
A logistics and supply chain provider implements Keyword Facets and Range Facets, allowing customers to filter products by specifications like size, weight, availability, and compliance standards, ensuring a seamless discovery experience.
- B2B Lead Generation With AI
A B2B manufacturer uses AI-powered search insights and behavioral analytics to identify high-intent buyers based on their search queries, product interactions, and browsing patterns.
The ultimate commerce tool: Commerce Studio.
Lucidworks Core Packages deliver everything B2B organizations need to fast-track enterprise search relevance and analysis—including Neural Hybrid Search, Advanced Analytics, and Commerce Studio—helping you double your conversion rates with the same enterprise-grade search used by the world’s top brands.
See for yourself why Commerce Studio is a must have for any B2B Commerce company.
Real-World B2B Commerce Use Cases
B2B organizations across manufacturing, distribution, and logistics use Lucidworks to solve real commerce challenges:
- A distributor uses Neural Hybrid Search to combine semantic understanding with keyword precision, ensuring buyers find the right products even with vague or complex queries
- A manufacturer empowers its sales team with AI-powered search insights, enabling faster access to product data, competitive information, and customer history
- A wholesale supplier uses personalized recommendations and custom catalogs to improve engagement and increase revenue from existing accounts
These use cases demonstrate how AI-driven search moves beyond usability to become a strategic growth engine for B2B commerce.
“We’ve had some dramatic growth. The results that we’ve had with Lucidworks are nothing short of astounding.”
Marc Desormeau, Global Search Lead, Lenovo
Forrester's Total Economic Impact™ study revealed that Lucidworks customers achieved a 391% ROI over three years, with a payback period of less than six months.
Download ROI Study
STMicroelectronics implemented smart manufacturing solutions to unify technical documentation, software resources, and product information, creating goal-oriented search that understands engineers' intent at different stages of design process.
Explore Customer Story
Lenovo improved search relevance by 55% and increased revenue contribution by 95% with search and industrial AI solutions.
Watch B2B Commerce Case StudySimplify complex buying journeys with Agent Studio.
B2B buyers aren’t browsing—they’re on a mission. Whether they’re sourcing replacement parts, spec’ing a new system, or reordering inventory, they need clear, immediate answers.
Agent Studio helps you build the tools that make that happen—like guided product selectors, self-service Q&A, and contextual support widgets—without adding to your dev backlog.
From distributor portals to OEM support sites, deliver AI-powered experiences that convert curiosity into confident action.
Summary Table: How Lucidworks Delivers Smarter B2B Search and Product Discovery
| Capability | What Lucidworks Delivers | Why It Matters for B2B Commerce Teams |
|---|---|---|
| B2B Search Solutions | AI-driven search built specifically for complex B2B catalogs, contracts, and buying rules. | Buyers find the right product faster without sales intervention. |
| Neural Hybrid Search | Combines keyword precision with semantic understanding and behavioral signals. | Supports exact part lookups and intent-based discovery in one system. |
| Search Results Accuracy | Exact matching for SKUs, part numbers, and regulated terms, enhanced by AI relevance. | Reduces errors, improves trust, and prevents compliance issues. |
| Zero-Result Prevention | Intelligent query understanding, fallback strategies, and synonym handling. | Eliminates dead ends that cause buyer abandonment. |
| Personalized Product Discovery | Account-specific results based on pricing, availability, and behavior. | Ensures each buyer sees the right products for their business. |
| Behavioral Analytics | Tracks searches, clicks, refinements, and conversions in real time. | Turns buyer behavior into actionable insights for optimization. |
| Lead Generation Insights | Identifies high-intent buyers based on search and engagement patterns. | Helps marketing and sales teams focus on the best opportunities. |
| CRM Integration | Connects search insights and buyer activity to CRM systems. | Aligns digital behavior with sales execution. |
| Enterprise System Integration | Integrates with ERP, PIM, CMS, and pricing systems. | Maintains data accuracy across the entire buying journey. |
| Scalable Deployment Options | Supports cloud, hybrid, and on-premise environments. | Meets enterprise security, performance, and compliance needs. |
Expert Services
We're with you every step of the way.
We support you through every part of your journey, a distinctive advantage of working with Lucidworks.
Our global expert teams advise in search and digital program design, relevance improvement and optimization, B2B and B2C ROI, and full lifecycle implementation and support.
Technology is essential, but so are the people who partner with you for your success.
Interested in learning more?
What to do next?
- Provide your contact details and submit.
- A Lucidworks expert will respond via email to understand your goals and challenges. We’ll show you exactly how AI-driven search can eliminate zero results, improve relevance, and drive measurable impact.