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Get Smarter About Search and AI

The latest news and views on building powerful customer and employee experiences.

Meet Lucidworks AI, the AI orchestration engine for search

Lucidworks AI empowers businesses to seamlessly integrate, manage, and optimize generative AI, driving innovation and efficiency while ensuring accuracy and responsible use.

A rear view of a music conductor wearing a tuxedo and tails as he is prompting his orchestra to commence the music. To represent AI orchestration.

Why DIY Search Solutions May Cost More Than You Think (and How to Avoid Common Pitfalls)

Discover the hidden costs of DIY search and how modern platforms can boost performance, scalability, and innovation for your business.

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How to Choose a Cognitive Search Platform

A rundown of the key features to look for when choosing a cognitive search platform and how to measure success.

The Power of User Signals

Give users a seamless personalized experience by analyzing user behavior and signals.

New Survey: State of Customer Service 2021

Contact center employees share their experiences as consumers and their changing role as customer service agents.

Customer Self-Service: What It Is & Why It Matters

Learn how investing in customer self-service channels benefits customers, employees, and the bottom line.

Connected Experiences with Jess Jurva, Episode 3: Kate Purmal, Lee Epting

Acclaimed technology executives, board advisors, and executive coaches Kate Purmal and Lee Epting share their take on how connection to self allows one to show up as their best selves in work and life.

10 Essential Ecommerce Site Search Features

A checklist of the top site search features you can’t overlook when delivering first-class ecommerce experiences

Connected Experiences with Jess Jurva, Episode 2: Jenny Gomez, Katie Florez

During Hispanic Heritage Month, Lucidizens Jenny Gomez and Katie Florez shared their insights and personal experiences with connection to identity.

Lucidworks Triples Cloud-Based ARR YoY

Lucidworks announces accelerated investment in cloud-based solutions from top commerce brands and enterprises.

5 Contactless Commerce Lessons for Small Retailers

Five things that small to mid-size retailers must know about contactless commerce and how technology can augment their digital strategy.

Connected Experiences with Jess Jurva, Episode 1: Jeanette Melgarejo

During Hispanic Heritage Month, guest Jeanette Melgarejo shared her insight and thoughts on connection with identity and diversity in the workplace.

The Solution for the Third-Party Data Challenge

Breaking out of the third-party paradigm can be challenging. Here's how brands can shift their focus to first-party data.

3 Takeaways From Activate 2021

Activate 2021 was filled with discussions on the importance of connected experiences. Here are the highlights.