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Get Smarter About Search and AI

The latest news and views on building powerful customer and employee experiences.

Meet Lucidworks AI, the AI orchestration engine for search

Lucidworks AI empowers businesses to seamlessly integrate, manage, and optimize generative AI, driving innovation and efficiency while ensuring accuracy and responsible use.

A rear view of a music conductor wearing a tuxedo and tails as he is prompting his orchestra to commence the music. To represent AI orchestration.

Why DIY Search Solutions May Cost More Than You Think (and How to Avoid Common Pitfalls)

Discover the hidden costs of DIY search and how modern platforms can boost performance, scalability, and innovation for your business.

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Product Discovery Keep Shoppers Loyal

How to Keep Shoppers Loyal

Online-only shoppers have more options available to them than ever before. Here’s how to make your brand stand out in the crowd and keep customers coming back.

How to Increase Ecommerce Conversion Rates with Signals

Signals are powerful indicators of what customers want. Here's how brands can use signals with machine learning models to improve conversion.

How to Capture Chatbots’ Untapped Potential

Shoppers are turning to chatbots for more than customer service. Here's how to make your chatbot the intelligent, well-rounded conversational app that consumers expect.

Activate Conference 2021: Call for Submissions

The annual Activate Conference continues virtually in 2021, and submissions for speakers are now open.

Lucidworks Experts Weigh In on the Power of Connected Experiences

Our team shared their thoughts on the five critical elements of creating a connected experience that delights customers, empowers employees, and enhances the experience for both.

The Good, the Bad and the Ugly: A History of Customer Service

Customer service has a wild history rooted in the boom of innovation that came with the Industrial Revolution. The ebbs and flows of the industry are closely tied to the economic crests and troughs of American consumerism as a whole. Join us on the journey.

Lucidworks Named a Leader in Cognitive Search by Independent Research Firm

Lucidworks is recognized as a Leader in The Forrester Wave™: Cognitive Search, Q3 2021.

3 Key Takeaways from Activate Customer Service 2021

Activate Customer Service 2021 focused on enabling customer self-solving and empowering support agents. Here are our biggest takeaways.

3 Guiding Principles for Digital Commerce Search in the Future

CEO Will Hayes and GM of Digital Commerce Peter Curran share insights about the state of commerce and what’s in store.

New Survey: Online Shopping Habits of U.S. and U.K. Consumers

Shoppers in the U.S. and U.K. share how they shop online and plans for post-pandemic shopping in a new survey from Lucidworks.

Connected, Connected, Everything’s Connected

When it comes to customer support, automation can strengthen connection between the customer and employee experience.

Activate Customer Service: Improve Self-Service and Agent Effectiveness

Lucidworks one-day virtual event features expert customer service insights from Lucidworks leaders and expert guest speakers.