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Get Smarter About Search and AI

The latest news and views on building powerful customer and employee experiences.

How Neural Hybrid Search Modernizes and Evolves Your Search Maturity

Neural Hybrid Search elevates search maturity, combining the precision of keyword matching with the intelligence of AI.

Why DIY Search Solutions May Cost More Than You Think (and How to Avoid Common Pitfalls)

Discover the hidden costs of DIY search and how modern platforms can boost performance, scalability, and innovation for your business.

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Product Discovery Is About Goals, Not Queries

How semantic vector search helps brands understand shopper’s goals.

Expert Recommendations to Improve the B2B Customer Experience

CDW ecommerce veteran shares how to meet and exceed B2B customer’s expectations.

The Playbook for Adapting Digital Strategy Amid Uncertainty

A round-up of our best tips for adapting the digital experience when the future is unpredictable.

Return of the Merchandiser: Use the Force in Fusion 5.4

Easily orchestrate your whole site experience across channels with a few clicks or less using Fusion 5.4.

How to Create Empathy in Customer Service Using Signals

Learn how to blend in qualitative consumer information to drive a truly empathetic customer service experience for both your customer and your agent.

Enhance Product Discovery with AI-Powered Recommenders

Learn how AI-powered recommenders put the right products and content in front of your customers, with just the right amount of human touch.

How to Deliver Impactful Digital Commerce Experiences

Acquia and Lucidworks share tips for how to deliver meaningful and relevant digital commerce experiences that create customer connections.

Tips for Mixed Reality in Retail

How retailers are turning to virtual reality, augmented reality, and mixed reality applications to recreate the in-store experience from anywhere.

Chatbots for Self-Resolution and Happier Customers

How chatbots and conversational applications with deep learning are helping customers resolve issues faster than ever.

Let Fusion Handle Search to Get the Most Out of SharePoint

Augment Sharepoint with a flexible search platform to deliver the best knowledge management experience in the market.

How to Deliver the Concierge Experience for Shop-from-Home Customers

Evoke the in-store experience online with assisted shopping and virtual concierge-service.

The Modern Data Science Stack for Information Retrieval

Discover how Lucidworks builds a robust and scalable experience powered by AI without overwhelming front-end users with the complexity of the platform.