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Get Smarter About Search and AI

The latest news and views on building powerful customer and employee experiences.

How Neural Hybrid Search Modernizes and Evolves Your Search Maturity

Neural Hybrid Search elevates search maturity, combining the precision of keyword matching with the intelligence of AI.

Why DIY Search Solutions May Cost More Than You Think (and How to Avoid Common Pitfalls)

Discover the hidden costs of DIY search and how modern platforms can boost performance, scalability, and innovation for your business.

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Give Merchandisers Control of Landing Pages to Curate Shopper Experience

Predictive Merchandiser includes templating engine to empower merchandisers to curate the customer experience and guide shoppers to the products they want to see.

Lucidworks Announces Drupal 9 to Fusion Connector

Easily index rich content in Drupal into Fusion with new connector.

Using Intent Data to Optimize the Self-Solve Experience

How Red Hat uses intent data to automate and improve workflow efficiency for support personnel and contact centers.

Create Positive CX With Search

If they can’t find it, they can’t buy it. Learn how to generate personal, timely, and relevant search results to deliver the ultimate customer experience.

Maximize Your Return on Machine Learning Investments

Get the highest business impact from your signals architecture and personalize user experiences in real-time.

Four Ways Insurance Companies Can Improve Customer Experience

Discover the four ways how insurance companies can improve customer experience.

Lenovo’s Climb Up The Search Ladder

How Lenovo reached the intersection of serving business and customer goals using search.

Lucidworks Recognizes Innovative Digital Leaders in the Second Annual Lucidworks Connector Awards

The 2020 Connector Awards recognized Lucidworks customers Goop and Regeneron as leaders in Personalized Commerce and Knowledge Management.

How to Build an Information Architecture to Support the Latest AI-Powered Projects

Great taxonomy and information architecture is critical for building a chatbot. Learn how to ensure your AI-powered chatbot functions at peak performance.

How to Build Trust and Retain Customers in Digital Channels

When building out your digital strategy remember to listen to your customers, streamline support, and build long-term loyalty to help you thrive in the future.

The Importance of Personalization and Customer Experience

In today’s digital, multi-channel world, simply remembering a customer’s name when they log in isn’t enough. Banks and financial providers must work harder to personalize their offerings and attract new customers.

How Morgan Stanley Streamlined Content Creation and Access With Machine Learning

Create content once and use machine learning to customize it to varied access channels.