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Get Smarter About Search and AI

The latest news and views on building powerful customer and employee experiences.

How Neural Hybrid Search Modernizes and Evolves Your Search Maturity

Neural Hybrid Search elevates search maturity, combining the precision of keyword matching with the intelligence of AI.

Why DIY Search Solutions May Cost More Than You Think (and How to Avoid Common Pitfalls)

Discover the hidden costs of DIY search and how modern platforms can boost performance, scalability, and innovation for your business.

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Learning to Rank & Machine Learning on Search

Get the most out of your search by using machine learning and ltr (learning to rank). Here are the ins and outs of both.

Using AI to Improve Ecommerce Performance

Learn how retailers with $100M or more are boosting site performance and creating more personalized customer experiences.

How to Answer Never-Before-Asked Customer Questions, Virtually

For retailers, 2020 is all about focusing on what you can control, and being as prepared as possible for what you can’t.

Measuring the ROI of Conversational Apps

A quick rundown (and a final warning) on how to measure, prove, and improve the ROI of conversational apps.

Why Everyone Hates Your Chatbot (Including You)

We hate our chatbots for two main reasons: terrible answers and a terrible experience.

Lucidworks Shares the Power of Search with Google Cloud Platform Podcast

Director of AI, Product, and Cloud, Radu Miclaus talks Fusion, Smart Answers and interesting use-cases with Google Cloud Platform Podcast.

4 Benefits of Adopting a Managed Cloud Service

The pandemic has accelerated the move to cloud platforms. Here are a few examples of where cloud can improve the bottom line, from balance sheet to security to data availability.

Help Remote Employees Do Their Jobs Better; It Starts with Search

You may have swept a dysfunctional intranet and knowledgebase under the rug, but mid-pandemic remote workers are rediscovering the pain of not finding what they need. Read on for tips to improve your employee search experience.

Webinar Recap: How Personalization Beats Segmentation to Create the Next Best Experience

VP of Product Marketing, Justin Sears, recaps the August 12th webinar with Forrester analyst Brandon Purcell.

Accuracy vs Speed – What Data Scientists Can Learn From Search

Learn how to manage the competing priorities of accuracy vs. speed when building a search application.

The 6 Most Important Ecommerce Metrics

Ecommerce search metrics you should track, report, and improve.

The 3 Pillars of Digital Experience

Discover how to deliver a great digital experience on your ecommerce platform to compete in today's market.