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Get Smarter About Search and AI

The latest news and views on building powerful customer and employee experiences.

How Neural Hybrid Search Modernizes and Evolves Your Search Maturity

Neural Hybrid Search elevates search maturity, combining the precision of keyword matching with the intelligence of AI.

Why DIY Search Solutions May Cost More Than You Think (and How to Avoid Common Pitfalls)

Discover the hidden costs of DIY search and how modern platforms can boost performance, scalability, and innovation for your business.

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Webinar Recap: Smart Answers for Employee and Customer Support After COVID-19

Your questions answered on Smart Answers, including use cases and frequently asked questions.

The Four Types of Enterprise Search Platforms and Intranet Search Engines

Intranet search engines and enterprise search apps come in many shapes and size. Here’s the rundown.

The COVID-19 Contact Crunch: More Questions & Fewer Available Agents

VP of Product Marketing, Justin Sears, recaps a conversation with Matt Wujciak for Customer Contact Week 2020

What’s Next in Enterprise Search Software

Enterprise search software is changing faster than ever. Here’s what you need to know.

Learn How the Fusion Advanced Linguistics Package Improves Search Precision for Global Companies

Lucidworks now embeds text analytics from Basis Technology to provide a more personalized digital experience for Asian, European, and Middle Eastern markets.

Lucidworks Discusses COVID Response in Webcast with Google Cloud

CEO Will Hayes talks with Google Cloud about how Lucidworks shifted business to support employees, address changing customer needs, and accelerate innovation.

3 Reasons to Dump Your Enterprise Search Solution

Your enterprise search application is old and clunky. Time for a new one.

How to Run Fusion 5 on Red Hat’s OpenShift

Learn how OpenShift allows customers to take advantage of Fusion 5’s flexibility while adhering to compliance standards.

Introducing Smart Answers for Better Employee and Customer Care

Smart Answers is a new add-on to Lucidworks Fusion that brings the power of deep learning to chatbots.

The Rise of Handwashing Technology

How IoT supports medical staff in reducing HAIs to help flatten the curve.

Diffusion Confusion: Conflicts In Product Characterizations and Search Precision, Part 3

How to manage diffusion in brand concepts to deliver relevant search results to shoppers.

How Semantic Search Helps Users Help Themselves

Learn how Semantic Search improves self-service and user experiences. When real-life interactions are limited, meet your customers where they are: online.