From Lost Clicks to a 95% Revenue Lift: The Story of Lenovo’s Search Transformation

Lenovo operates on a massive scale: 180 markets, 60+ languages, and half a million products. But their search engine couldn’t keep up. Shoppers were struggling to find the right products, and potential sales were vanishing with every failed search.

Global Search Lead Marc Desormeau knew they needed a smarter solution. He chose Lucidworks Fusion to create an intelligent search experience that learns from real-time customer signals. Instead of just matching keywords, the new system understood user intent.

The impact was immediate and dramatic:

• A 95% increase in search-driven revenue during the first full year of implementation.

• A 55% improvement in click-to-first-result relevancy, meaning shoppers found what they needed on the first try.

Want to replicate their success? Download the complete case study to see the AI strategies, rollout process, and lessons learned that turned Lenovo’s search into a revenue powerhouse.