Does Your CX Have a DIY Problem?

Today’s digital experience can begin and end with a search. 69% of digital shoppers use search, and 80% leave if they have a poor search experience.

Great CX teams must be highly agile and competitive to win. However, many are hampered by DIY-based solutions that limit their agility, speed to market, innovation, and program results.

Explore the real-world costs and limitations of DIY-based search solutions.

Did you know?

  • “Companies building their own search solutions spend an average of 18 months on development, missing out on valuable market opportunities and potential revenue.” —Forrester Research

  • “Technical debt accumulated during the development and maintenance of DIY search solutions can hinder innovation and agility, leaving businesses struggling to keep up with evolving customer expectations.” —Harvard Business Review

  • “Custom-built solutions can be rigid and difficult to adapt, limiting a company’s ability to respond quickly to market changes or new business initiatives.”  —Deloitte

Ready to break free from the DIY search trap? Read the paper to get started ➜


Want to see how unified search can transform your business?

Our search experts can help you assess your current search solution and identify areas for improvement.

BOOK A PERSONALIZED ASSESSMENT

Upgrade Your Search

You Might Also Like

Zero-Click Internet 2035

The definitive playbook for digital leaders preparing for the AI-first internet. Get...

Read More

AI Benchmark Keynote Etail Coronado 2025

See the 2025 B2B AI benchmark highlights from Lucidworks with data on...

Read More

The State of Retail and eCommerce in 2025

Download the free 2025 retail and eCommerce industry report. Discover key trends,...

Read More

Quick Links