CUSTOMER STORYDelivering controlled access with one unified platform.

How a government contractor leverages one flexible product to deliver customized search solutions with stringent security requirements.

“We’re supporting multiple business units that are coming to one single cluster and we have to have very tight controls in how we route traffic based on access rules. Lucidworks gave us the ability to put those controls in place across a wide spectrum of use cases.”

— Adil Bousselhami, Solutions Architect, Glexim Consulting

When security and flexibility are non-negotiable

When providing software solutions to the federal government, security isn’t just a feature—it’s a fundamental requirement. Glexim Consulting, in partnership with HighPoint Global, delivers search solutions to federal agencies that demand both stringent security controls and the ability to access diverse information sources.

As a government contractor, Glexim faces unique challenges that commercial enterprises rarely encounter. Their solutions must support multiple business units accessing a single search cluster while maintaining strict control over who can see what information.

Advanced security for federal requirements

“We have some pretty tight requirements when it comes to security,” explains Adil Bousselhami, Solutions Architect at Glexim Consulting. These requirements go beyond standard authentication measures to include “multi-factor authentication to even multi-factor authorization.”

The complexity increases when multiple organizations or departments need to access the same search cluster. Each group has its own security clearances and data access permissions that must be strictly enforced. Traditional search platforms often struggle with this level of access control granularity without custom development.

With Lucidworks, Glexim found a solution that provided the security flexibility they needed. “The Lucidworks Platform gave us the ability to put those controls in place across a wide spectrum of use cases,” notes Bousselhami.

Connecting disparate data sources

Federal agencies often store critical information across numerous repositories and formats. This fragmentation can make it difficult for staff to find what they need when they need it—a challenge that can affect everything from operational efficiency to national security.

“There is an extreme importance in getting timely and accurate information from the various sources and data repositories that they have in place.” — Adil Bousselhami, Solutions Architect, Glexim Consulting

Glexim leverages Lucidworks to connect and index diverse content types, bringing them together in a unified search experience. “Lucidworks gives us the ability to look into various repositories with different types of data, whether it’s documents or emails or database table content, and fuse that together and make some sense out of it,” says Bousselhami.

This capability allows Glexim to deliver comprehensive search solutions that provide federal employees with a complete view of relevant information, regardless of where it’s stored.

One product, infinite configurations

What makes Glexim’s approach particularly effective is how they leverage the Lucidworks Platform’s modular architecture to create customized solutions for different agencies or departments without starting from scratch each time.

“The fascinating thing, at least for me, that I love about Lucidworks is the fact that it’s extremely modular,” Bousselhami shares. “While it’s just one product, it’s one product that’s made out of multiple components.”

This modularity gives Glexim remarkable flexibility in how they configure solutions. “As a solutions architect, that gives me tremendous ability to manage all these processes in a way, and kind of fuse them together to make one product that’s totally different from another installation that has the same components but different pieces are shut off.”

This approach allows Glexim to efficiently deliver tailored search experiences to different federal clients while maintaining a consistent architecture and expertise base.

Scaling to meet demand

Government requirements can change rapidly, especially during crisis situations or policy shifts. Glexim’s solutions need to adapt quickly to these changes without service disruptions.

“I can extend the cluster in different ways without affecting service and add more components as I see a need or kind of scale down when I need to,” explains Bousselhami. This flexibility is crucial for government agencies that may experience sudden spikes in search volume or need to quickly incorporate new data sources.

The ability to scale components independently gives Glexim precise control over resource allocation, allowing them to optimize performance while controlling costs—a critical consideration when working with government budgets.

Beyond search: The future of federal information access

While search is the foundation of Glexim’s solutions, they see greater potential ahead.

“We believe that search is just the beginning. We believe that we can take that to the next level and start automating some of the tasks that are consuming numerous man hours and pushing them into the context of search with the help of AI.” — Adil Bousselhami, Solutions Architect, Glexim Consulting

By combining advanced search capabilities with automation and artificial intelligence, Glexim aims to help federal agencies not just find information but act on it more efficiently. This vision could transform how government employees interact with information, potentially reducing administrative burdens and improving service delivery to citizens.

Fine-tuned control

Perhaps the most valuable aspect of Glexim’s implementation is the control it provides. “Lucidworks gave us the ability to have full control of how we tune our processes and workflows when it comes to search,” concludes Bousselhami.

This level of control allows Glexim to meet the exacting standards of federal agencies while continually refining the user experience based on feedback and changing requirements.

By leveraging one flexible product with multiple deployment configurations, supporting various business units on a single cluster, and integrating diverse data sources, Glexim has established a powerful framework for delivering secure, effective search solutions to federal clients.

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By implementing the Lucidworks Platform, Glexim Consulting provides federal agencies with a single, modular platform that offers multiple deployment configurations, secure access for various business units on a unified cluster, and seamless integration of documents, emails, and database content—demonstrating that with the right technology, government information systems can be both highly secure and highly accessible.