Connected Experiences Are Personalized Experiences

The latest research on what it takes to build connected experiences for your customers and employees.

Governance and Best Practices for Chatbot Development

How to avoid poor-performing and overlapping chatbot solutions and reduce the risk of failure when sourcing your chatbots from external providers

Lucidworks Named a Leader in Forrester Wave for Cognitive Search

Forrester explains how companies can drive employee engagement and customer retention with powerful cognitive search solutions.

Forrester Wave 2019 reports Lucidworks as a leader

Rules or Signals: Which is Better for Personalized Search?

How user behavior gives you the most relevant search results – instead of relying on thousands of rules.

Better Search with Unified Information Access

IDC analysts Carrie Solinger and David Schubmehl on the Next Shift in Search.

IDC Empowering Digital Workplace

Research by IDC has found that a typical organization employing 1,000 digital workers wastes over $5.7 million annually searching for information. AI-powered search technologies enable immediate information and data discovery, with context personalized to the individual worker. This white paper

Gartner: Use Personalization to Enrich Customer Experience and Drive Revenue

Research from Gartner reveals the ROI of personalization.

Gartner: Deliver Great Customer Service Via Relevant Content and Knowledge

Learn the seven best practices to rapidly create and retrieve relevant content for customers.