Connected Experiences Are Personalized Experiences
The latest research on what it takes to build connected experiences for your customers and employees.
Governance and Best Practices for Chatbot Development
How to avoid poor-performing and overlapping chatbot solutions and reduce the risk of failure when sourcing your chatbots from external providers
Lucidworks Named a Leader in Forrester Wave for Cognitive Search
Forrester explains how companies can drive employee engagement and customer retention with powerful cognitive search solutions.
Rules or Signals: Which is Better for Personalized Search?
How user behavior gives you the most relevant search results – instead of relying on thousands of rules.
Better Search with Unified Information Access
IDC analysts Carrie Solinger and David Schubmehl on the Next Shift in Search.
IDC Empowering Digital Workplace
Research by IDC has found that a typical organization employing 1,000 digital workers wastes over $5.7 million annually searching for information. AI-powered search technologies enable immediate information and data discovery, with context personalized to the individual worker. This white paper
Gartner: Use Personalization to Enrich Customer Experience and Drive Revenue
Research from Gartner reveals the ROI of personalization.
Gartner: Deliver Great Customer Service Via Relevant Content and Knowledge
Learn the seven best practices to rapidly create and retrieve relevant content for customers.