All you need to know when evaluating vendors for product discovery, knowledge management, and customer service.
When using customer data to train algorithms, European firms must prioritize and categorize their personalization techniques by assessing the risks and value of the algorithms and data used by each.
What Insight Engine Buyers Need to Know Insight Engines are powerful tools that proactively deliver insights to employees and customers, and are applicable to a variety of use cases. These tools represent an important investment for enterprises undergoing digital transformation,
Because you’ve focused on your customers’ digital interactions and outcomes, your digital experience technology investments directly drive the growth and profit of your company.
The latest research into how the world’s biggest organizations are using customer intent to deliver personalized customer experiences.
Learn the seven best practices to rapidly create and retrieve relevant content for customers.
The latest research on what it takes to build connected experiences for your customers and employees.
Research by IDC has found that a typical organization employing 1,000 digital workers wastes over $5.7 million annually searching for information. AI-powered search technologies enable immediate information and data discovery, with context personalized to the individual worker. This white paper
Forrester explains how companies can drive employee engagement and customer retention with powerful cognitive search solutions.