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Ebooks

Learn more with the latest research, trends, case studies, and analysis.

The State of Generative AI in Global Business: 2024 Benchmark Report

Lucidworks' largest study of Generative AI investment reveals a slowdown in spending, key challenges, and opportunities for businesses. Get industry-specific insights and best practices to guide your AI strategy.

Analyst Reports, Commerce, Ebooks

Lucidworks Total Economic ImpactTM Study

Customers don’t want service and support. They want answers. Conversational applications use human dialogue as their interface. You type or

Customer Service, Ebooks

Conversational Apps and the Future of Customer Experience

How chatbots, virtual assistants, and conversational apps are changing service, support, and the customer experience.

Customer Service, Ebooks

AI-Powered Solutions Are Key to Customer Centricity

How you can adapt to new customer needs, demands, and behaviors and empower the modern contact center workforce.

Commerce, Ebooks

Ebook: Ecommerce Search Buyer’s Guide

This buyer’s guide will walk you through the key features to consider when choosing an ecommerce search platform.

Analyst Reports, Commerce

Report: Wonder How Your Search Stacks Up? Compare Against Our Survey

We surveyed retailers with $100M or more in sales to establish key benchmarks powering site performance.

Case Studies, Commerce

Case Study: Search Is the Universal Language of Lenovo Customers

With diverse products and customers, personalization is the key to making—and keeping—a connection.

Case Studies, Commerce

Case Study: New Pig Customers Clean Up With Good Search

A tricky dictionary can’t stop New Pig from absorbing their customers leaks, drips, and spills.

Analyst Reports, Workplace

White Paper: IDC Empowering Digital Workplace

Research by IDC has found that a typical organization employing 1,000 digital workers wastes over $5.7 million annually searching for

Case Studies, Workplace

Case Study: Patient Treatment Improves With AllMedx and Fusion

How AllMedx used Fusion to give doctors the most relevant research at their fingertips.

Case Studies, Workplace

Case Study: Enforme Empowers Professional Associations With Engaging Search

How the team at Enforme replaced Google Search Appliance with a better, faster app - in just two months.

Financial Advisor

Case Studies, Workplace

Transform the Financial Advisor Experience With AI

Better customer satisfaction, enduring customer loyalty, and higher revenues with machine learning.

Case Studies, Site Search

Case Study: The Search for Better Search at Reddit

How Reddit built their new faster, scalable search for 300M users with Fusion.

Analyst Reports, Commerce

IDC: The Future of Digital Commerce

How technology is transforming retail, sales, and customer service.