Transforming Enterprise Search With AI Innovation
A new era of enterprise search is here. Stewart Dillard, Global Search Program Manager at Lenovo — the world’s largest PC manufacturer, serving customers across dozens of countries and 34 languages — explains why keyword-only search can no longer keep up with what customers expect.
Shoppers now arrive with longer, more complex queries like “I’m looking for a laptop for my daughter.” Traditional search mechanisms fail there. NLP and AI-powered search don’t.
In this video, Dillard shares how Lenovo is transforming its search experience:
- From keywords to conversations: Customers expect the natural language experience of generative AI everywhere — including your search bar.
- AI product summarization: Instead of just returning a list of results, AI Summarization uses LLMs to explain the value of each product, educating customers across a wide, distributed portfolio.
- Relevance at global scale: Whoever lands on lenovo.com, wherever they come from, they get the most relevant information for them.
- The agentic future: Over the next one to two years, Lenovo sees agentic commerce experiences blending with traditional search — balancing speed to market with deeper, more complex customer connections.
Stop settling for keyword-only search and give your customers the conversational experience they already expect.
Watch the video now to see how Lenovo is transforming commerce search with the world’s best search platform.