Conversational Apps and the Future of Customer Experience
How chatbots, virtual assistants, and conversational apps are changing service, support, and the customer experience.
Customers don’t want service and support. They want answers.
Conversational applications use human dialogue as their interface. You type or tap or say aloud what you want to know, and the system comes back with exactly what I’m looking for. This buyer’s guide will walk you through the key features to consider when choosing a platform for your chatbots and other conversational apps.
What you will learn:
- Why everyone hates your chatbot (including you)
- How conversational apps are changing business across the customer journey and inside the organization
- Critical features for building your next (or first) conversational app
