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Learn more with the latest research, trends, case studies, and analysis.

The State of Generative AI in Global Business: 2024 Benchmark Report

Lucidworks' largest study of Generative AI investment reveals a slowdown in spending, key challenges, and opportunities for businesses. Get industry-specific insights and best practices to guide your AI strategy.

Analyst Reports, Commerce, Ebooks

Lucidworks Total Economic ImpactTM Study

With a goal to be the top travel and leisure company worldwide, one well-known family of hotels had to reinvent

Case Studies, Commerce

Case Study: From a Hotel to a Destination, Becoming a One-stop Hospitality Shop

With a goal to be the top travel and leisure company worldwide, one well-known family of hotels had to reinvent itself — starting with its website.

Commerce, Ebooks

Report: B2B Technology Roadmaps for Digital Growth

Learn about new industry trends and disruptors that B2B tech investments should address

Customer Service, Ebooks

State of Customer Service 2021

How contact center agents experience customer service and how to transform the contact center into a revenue center.

Activate Product Discovery

Commerce, Customer Service, Workplace

Activate 2021 (On-Demand)

Learn how to deliver connected digital experiences using search and AI.

Customer Service, Ebooks

Build Customer Loyalty in the Moment

Create deeply connected experiences for every customer by understanding intent in real time.

Commerce, Ebooks

Future of Applied AI in Ecommerce

Winning strategies for integrating AI across the commerce journey.

Analyst Reports, Commerce

Customer Connections: A B2B Ecommerce Report

How B2B companies engage customers with the right web content at the right time to increase conversions and sales.

Activate Product Discovery

Case Studies, Customer Service

Activate Customer Service (On-Demand)

Connect the customer to the contact center in a way that personalizes interactions, improves customer satisfaction, and reduces agent attrition.

Analyst Reports, Commerce

Survey Reveals That Shoppers Want Connected Experiences to Meet Their Needs at Every Moment

Results of our survey of US and UK consumers to learn more about shopper behavior online and in-store and plans for post-pandemic shopping.

Demo Video: See How Lucidworks Fusion Personalizes KÜHL’s Ecommerce Experience

How Lucidworks Fusion for Ecommerce improves site search, personalization, and merchandising.

Analyst Reports, Commerce

Adopt AI For Personalization Safely And Smartly To Win European Customers

When using customer data to train algorithms, European firms must prioritize and categorize their personalization techniques by assessing the risks and value of the algorithms and data used by each.

Analyst Reports, Commerce

The Business Impact Of Digital Experience Technology Is Profitable Growth

Because you’ve focused on your customers’ digital interactions and outcomes, your digital experience technology investments directly drive the growth and profit of your company.