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Dedicated Customer Success Liaison One point of contact for questions and issues related to deploying, using, and tuning Lucidworks software and products. |
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Quarterly Business Reviews A customized evaluation to assess the current state of your deployments and how they are progressing compared to your yearly goals and timeline. |
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Product Roadmap Review A review of what’s coming in future releases so you can see how it might impact and strengthen your projects. |
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New Product Readiness Assessment A review of your deployment and architecture so you can take advantage of the latest upgrades and features. |
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Advanced Training and Workshops Onsite training for our platform and topics like data science, machine learning, NLP and AI algorithms to ensure they are perfectly tuned. |
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Tech Support Escalation Contact Concierge level assistance with a specific contact phone number to call for immediate assistance with break/fix, and other urgent issues with your applications. |
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Customer Advisory Board Join our customer forums to share ideas and common in major metropolitan areas across the globe. |
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Executive Sponsorship Work with our executive team as a partner and sponsor as initiatives are discussed and championed throughout your organization. |