CXC captures insight from every interaction and applies those insights to any workflow.
Capture insights anywhere.
Every action a user takes – clicks, views, queries, add-to-cart, purchases, help tickets – holds the seed of insight. Connected Experience Cloud captures these signals across all the channels a customer uses for interaction.
Understand those insights in context.
And context is always changing. Connected Experience Cloud understands intent based on a customer’s recent activity so it produces relevant, real-time results.
Apply those insights everywhere.
Connected Experience Cloud gives you that unified journey from click to cart to customer service, creating moments of delight and delivering the right insights for that moment.