Customers
Customers want to feel personally heard and understood. Aid them in resolving their own issues as they engage with you and your agents across multiple channels.
Business
You can want to listen and understand customers. Take these millions of signals and apply insights to any workstream to increase conversion and drive revenue.
Support
Support agents can see these insights in real-time and combine them with their own knowledge and expertise, making life easier for the agent and enriching the experience of the customer.
IT Teams
CXC provides one cloud platform – self-hosted or managed by us – for building applications. Teams can focus less on DevOps and more on solving their unique business problems.