2019 Winners
2019 Workplace Connected Experience
Viren Patel
PwC
Viren Patel was awarded the 2019 Workplace Connector award for leading his team in providing access to data in various enterprise content sources — including email, cloud storage files, and data lake content — to empower employee and client experiences. Fusion is applied to PwC’s firm-wide enterprise search application to connect 55,000 knowledge workers to the right people, companies, and key documents to help them deliver valuable projects for their clients.
Patel’s team leverages Fusion’s advanced natural language processing and deep learning capabilities to improve the precision and accuracy of search results. With Fusion, PwC’s global workforce has access to a 360-degree view of their customers — uncovering relationships and connections of past work to current projects. Fusion delivers personalized client experiences and increases productivity of consultants and advisors.
2019 Commerce Connected Experience
Pankaj Andhale
Nordstrom Rack | Hautelook
Pankaj Andhale was awarded the 2019 Commerce Connector award for leading transformational accomplishments in personalization and customer experience. Andhale and his team use Fusion to power search on their eCommerce websites (NordstromRack.com and Hautelook.com) and integrate data science models to drive personalization.
Andale’s team uses Fusion’s capabilities – such as synonym detection, signals, and analytics – in leveraging customer behavior to deliver relevant results and recommendations. Andhale’s team also uses Fusion to accelerate the velocity of data science. Fusion’s integration with popular machine learning tools allows data scientists to import custom models and experiment in a production environment without wasting time porting and refreshing data.
With Fusion, Andhale and his team can innovate faster. They were successful in almost doubling site search conversion rates within a year of implementing Fusion and plan to increase those numbers further as relevance and personalization continue to evolve.