- Learn at your own pace with our online courses and documentation
- Check in with our team every quarter to make sure you’re on track
- Join interactive workshops to get your questions answered
- Get help with content updates within 3 business days
Accelerate Your Search & Discovery Journey
Get the most out of your investment and results with Lucidworks Client Success Offerings
Learn MoreWhy work with us?
We’re here to help you create the best possible search experience for your users. Think of us as your search partners – we’re not just here to provide software, but to work alongside you every step of the way.
1
Essentials
Perfect for getting started
2
Enhanced
For when you’re ready to take things further
Everything in Essentials, plus:
- Get a personal guide for your search journey
- See how you stack up against others in your industry
- More frequent workshops to tackle your challenges
- Faster help with content updates (2-day turnaround)
3
Elite
The ultimate in search excellence
Everything in Enhanced, plus:
- Weekly check-ins to keep everything running smoothly
- Get help whenever you need it with on demand workshops
- Extra support when you’re ready to launch
- The fastest content updates (next-day turnaround)
“We never had to guess what should have been achieved and what was coming next… the Lucidworks team was available to us to make sure that they were answering questions as needed.”
– Aaron Veit, Crate & Barrel
“The results we’ve had are nothing short of astounding.”
— Marc Desormeau, Lenovo
391% positive return on investment
- According to Forrester’s study of our customers
20%
faster implementation time
15%
lift in key search metrics
30%
reduction of search engineering maintenance time
Connect with Lucidworks
How can we help? Lucidworks delivers powerful search and discovery solutions to transform commerce, customer service, and the workplace.
Companies that trust us
Lucidworks Accolades
A Leader
Lucidworks was named a leader in the 2024 Gartner Magic Quadrant for Search & Product Discovery.
391% ROI
Forrester Total Economic Impact for Lucidworks: $13.9M net present value, <6 months payback
Trillions
of documents indexed for the world's biggest organizations
5 out of 10
50% of the top U.S. online retailers use Lucidworks