Industry Research : Umfrage zeigt die Erfahrungen von Kundendienstmitarbeitern als Verbraucher und als Mitarbeiter

Bleiben Sie über die neuesten Innovationen, die Medienberichterstattung und die Meilensteine von Lucidworks auf dem Laufenden. Entdecken Sie, wie unsere KI-gestützten Suchlösungen die Informationssuche in Unternehmen transformieren und sinnvolle digitale Erlebnisse für Unternehmen weltweit schaffen.

Die Umfrage zeigt, dass Verbraucher bereit sind, Probleme über mehrere Kanäle zu lösen, dass Agenten Upselling als Teil ihrer Arbeit betrachten und dass Mitarbeiter mehr Unterstützung für ihre psychische Gesundheit wünschen.

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