AI-Powered Search and Merchandising for Digital Commerce

Give Your Customers Uniquely Personal Search

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Trusted by Some of the World's Largest Organizations

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Search

Give Shoppers What They Want, When They Want It
  • Superior user experience
  • Real-time indexing and performance at scale
  • Hyper-personal relevance
  • Performance at scale

Fusion gives you:

  • Highly performant search at scale built on Apache Solr and Spark
  • Pertinent product information to increase add–to-cart
  • Capability to rapidly prototype relevance strategies
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Browse

Personalize the Shopper’s Browsing Experience
  • Hyper-personalization
  • Navigation intelligently augmented with ML
  • Ownership of your customer data, to use as you please

Fusion gives you:

  • Signal processing to auto-classify, cluster and tag new products
  • User intent prediction to optimize cross-sell, upsell, and ATC metrics
  • Automated synonym detection and spelling correction
  • Personalized recommendations and relevancy to boost loyalty and average order value
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Curate

Curate the Experience With Augmented Intelligence
  • Insights to optimize the customer journey
  • Manual relevancy tuning, where necessary
  • Predictive merchandising

Fusion gives you:

  • Precise control of the search and browse experience
  • Ability to A/B test and refine the user experience
  • Signal aggregation to display the most relevant products to each shopper

The Forrester Wave™: Cognitive Search, Q2 2019

Hear Forrester Wave author Mike Gualtieri discuss the importance of cognitive search and provide insights behind the newly published report.

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Lucidworks names leader in Forrester Wave 2019 cognitive search report

If They Can’t Find It, They Can’t Buy It

Drawn from the latest ecommerce usability research, this ebook shows you the dozen must-have query types every product catalog search has to have. See how you stack up!

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12 search queries
ON-DEMAND Webinar

5 Stages of Personalization Maturity

Learn how to leverage AI and Machine learning to create uniquely personal customer experiences for your users.

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5 stages of personalization maturity

Predictive Merchandiser Increases Conversions and Builds Loyalty

It’s not enough to give digital commerce shoppers a list of vague options. Our human-controlled, machine learning, ecommerce search engine platforms allow you to:

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  • Offer real-time hyper-personal digital shopping experience
  • Simplify shopper engagement and purchase paths
  • Increase retention and improve customer loyalty

Lenovo’s annual revenue contribution through search increased 175% by switching to Fusion

“We don’t have to go in and validate that results are good, our customers are telling us the results are good.”

Marc Desormeau
Global Search Lead, Lenovo

Ecommerce Customer Expectations Are Changing

46% of etailers use AI to detect trends and adjust campaigns and stock accordingly. How do you benchmark against leading retailers?

DOWNLOAD REPORT

The Hyper-Personalized Digital Commerce Customer Lifecycle

Search

As a customer starts their journey, query analysis personalizes their options leading them to specific and open-ended paths.

Purchase

Simplify the purchasing path through a better use of data, self-service, customer preferences, and personalization.

Solution

Boost your digital marketing and customer service by offering user manuals, peer advice, videos and other content related to past purchases.

Cart

Customized reminders, further purchasing suggestions, and targeted offers equal higher conversions and more potential upsales.

Browse

Future browsing is tailored to prior purchases product data, offering hyper-relevant suggestions.

 

Help Desk

Anticipate and proactively solve problems based on accumulated user data, time of purchase, geography, demographics, and more.

Explore the Lucidworks Fusion Platform

Lucidworks Fusion is the data discovery platform that gives users contextual, personally relevant search results and proactive recommendations with artificial intelligence that augments their human intelligence. Millions of users can discover insights at the moment they have a question, without any training, and even across billions of documents or records.

Data Ingest & Prep Server & Storage Intent Prediction App Creation
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Fusion 5.1 Now Available!

Our latest release extends Fusion’s cloud-native, microservices architecture to streamline development, simplify operations, and supercharge data science.

See it in action in our upcoming webinar!

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Lucidworks Fusion Pricing

Lucidworks offers pricing across three product tiers, either self-hosted by your team or as a Lucidworks managed service in the cloud with list prices calibrated to expected usage levels.

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Learn how Lucidworks AI-powered search can boost your business.

We’re ready to get you, and your customers to the knowledge they require. Talk to us about your unique needs, and we’ll come up with the AI search and discovery solutions that fit.

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