AI-Powered Search and Merchandising for Digital Commerce

Give Your Customers Uniquely Personal Search





Trusted by Some of the World's Largest Organizations

Lenovo’s annual revenue contribution through search increased 175% by switching to Fusion

“We don’t have to go in and validate that results are good, our customers are telling us the results are good.”

Marc Desormeau
Global Search Lead, Lenovo

Ecommerce Customer Expectations Are Changing

If They Can’t Find It, They Can’t Buy It

Drawn from the latest ecommerce usability research, this ebook shows you the dozen must-have query types every product catalog search has to have. See how you stack up!

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12 search queries

The Hyper-Personalized Digital Commerce Customer Lifecycle


As a customer starts their journey, query analysis personalizes their options leading them to specific and open-ended paths.


Simplify the purchasing path through a better use of data, self-service, customer preferences, and personalization.


Boost your digital marketing and customer service by offering user manuals, peer advice, videos and other content related to past purchases.


Customized reminders, further purchasing suggestions, and targeted offers equal higher conversions and more potential upsales.


Future browsing is tailored to prior purchases product data, offering hyper-relevant suggestions.


Help Desk

Anticipate and proactively solve problems based on accumulated user data, time of purchase, geography, demographics, and more.

Predictive Merchandiser Drives Conversions and Loyalty

Empower your merchandisers to delight customers. Predictive Merchandiser on Lucidworks Fusion provides a uniquely personal experience from query, to click, to cart, to conversion, to support.


  • Offer real-time hyper-personal digital shopping experience
  • Simpilfy shopper engagement and purchase paths
  • Increase retention and improve customer loyalty

Improve Customer Care with Smart Answers

Empower customers to find answers to their questions, however they are asked. Smart Answers on Lucidworks Fusion extends the functionality of chatbots and virtual assistants with deep learning.


  • Deliver contextual answers to natural language questions
  • Improve customer retention and loyalty
  • Optimize call center efficiency

2019 Gartner Critical Capabilities Report 

Learn Why Lucidworks Fusion is Named The Highest Scoring Product in 3 of 4 Use Cases

Get the Report

Gartner Crip Cap 2019 for Insight Engines

Explore the Lucidworks Fusion Platform

Lucidworks Fusion is the data discovery platform that gives users contextual, personally relevant search results and proactive recommendations with artificial intelligence that augments their human intelligence. Millions of users can discover insights at the moment they have a question, without any training, and even across billions of documents or records.

Data Ingest & Prep Server & Storage Intent Prediction App Creation
Learn More Learn More Learn More Learn More

48% of retailers use machine learning (ML) for query intent detection. Learn more benchmarks for leading retailers.


Power your customer experience with Lucidworks Fusion.

Help shoppers find relevant products, increase conversions, and keep your customers coming back.

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