“We don’t have to go in and validate that results are good, our customers are telling us the results are good.”
Global Search Lead, Lenovo
As a customer starts their journey, query analysis personalizes their options leading them to specific and open-ended paths.
Simplify the purchasing path through a better use of data, self-service, customer preferences, and personalization.
Boost your digital marketing and customer service by offering user manuals, peer advice, videos and other content related to past purchases.
Customized reminders, further purchasing suggestions, and targeted offers equal higher conversions and more potential upsales.
Future browsing is tailored to prior purchases product data, offering hyper-relevant suggestions.
Anticipate and proactively solve problems based on accumulated user data, time of purchase, geography, demographics, and more.
Empower your merchandisers to delight customers. Predictive Merchandiser on Lucidworks Fusion provides a uniquely personal experience from query, to click, to cart, to conversion, to support.
Empower customers to find answers to their questions, however they are asked. Smart Answers on Lucidworks Fusion extends the functionality of chatbots and virtual assistants with deep learning.