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AI-Powered Search for
Digital Commerce

Deliver relevant and highly personal shopping experiences with AI-powered recommendations.

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Trusted by Some of the World's Largest Organizations

Lenovo’s annual revenue contribution through search increased 175% by switching to Fusion

“We don’t have to go in and validate that results are good, our customers are telling us the results are good.”

Marc Desormeau
Global Search Lead, Lenovo

Ecommerce Customer Expectations Are Changing

The Hyper-Personalized Digital Commerce Customer Lifecycle

Search

As a customer starts their journey, query analysis personalizes their options leading them to specific and open-ended paths.

Purchase

Simplify the purchasing path through a better use of data, self-service, customer preferences, and personalization.

Solution

Boost your digital marketing and customer service by offering user manuals, peer advice, videos and other content related to past purchases.

Cart

Customized reminders, further purchasing suggestions, and targeted offers equal higher conversions and more potential upsales.

Browse

Future browsing is tailored to prior purchases product data, offering hyper-relevant suggestions.

 

Help Desk

Anticipate and proactively solve problems based on accumulated user data, time of purchase, geography, demographics, and more.

Gartner Report: Use Personalization to Enrich Customer Experience and Drive Revenue

Research from Gartner reveals the ROI of personalization.

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Predictive Merchandiser Drives Conversions and Loyalty

Empower your merchandisers to delight customers. Predictive Merchandiser on Lucidworks Fusion provides a uniquely personal experience from query, to click, to cart, to conversion, to support.

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  • Offer real-time hyper-personal digital shopping experience
  • Simpilfy shopper engagement and purchase paths
  • Increase retention and improve customer loyalty

Improve Customer Care with Smart Answers

Empower customers to find answers to their questions, however they are asked. Smart Answers on Lucidworks Fusion extends the functionality of chatbots and virtual assistants with deep learning.

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  • Deliver contextual answers to natural language questions
  • Improve customer retention and loyalty
  • Optimize call center efficiency

Explore the Lucidworks Fusion Platform

Lucidworks Fusion is the data discovery platform that gives users contextual, personally relevant search results and proactive recommendations with artificial intelligence that augments their human intelligence. Millions of users can discover insights at the moment they have a question, without any training, and even across billions of documents or records.

Data Ingest & Prep Server & Storage Intent Prediction App Creation
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Power your customer experience with Lucidworks Fusion.

Help shoppers find relevant products, increase conversions, and keep your customers coming back.

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See it in action.

Learn how Smart Answers improves customer care, call deflection, and employee self-service in the webinar.

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