Win and retain customers with a superior customer experience
from search to cart to support.
The world’s largest brands use Lucidworks every day including:
Capture and aggregate user interactions like queries, clicks, and cart behavior in real-time so every customer gets a customized experience that is continuously refined and - even taking into account regional trends and seasonality. Make every customer experience personal and ensure every query gets the best possible results.
Automatic A/B Testing
Run A/B testing and experiments so the shopping and purchase flow is constantly fine-tuned and optimized. Go from running a few experiments that take months to get out the door to dozens running live in production - without having to bother your data scientists or the engineers.
View the Customer Journey
See the full customer journey from awareness to transaction to delivery to support to referral. View a comprehensive visualization of every inflection point to see where to optimize and where to investigate with the ability to share those views across your team or organization.
Immediate Access to Relevant Answers.
When customers can’t self-serve, they have to engage the support team (who might then fumble around searching for the right knowledgebase articles). Connect everyone directly to the knowledge they need to get to resolution faster.
Increase revenue per visit.
The world’s largest retailers use Fusion to increase search-driven revenue. So should you.DOWNLOAD KIT
What can Fusion do for you?
A superior customer experience from click to cart to support. Contact us today to learn more - or download Fusion and start building your first search app in minutes.