Conversational Applications Archives | Lucidworks

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Articles: Conversational Applications

A woman sits at a desk, deep in thought, surrounded by documents and a laptop. She is contemplating the strategic implementation of generative AI for knowledge management in her organization, weighing the risks and rewards of this transformative technology.

5 Things to Think About Before Pursuing a Gen AI Search Project

When it comes to Gen AI search projects for knowledge management, avoid costly mistakes with these 5 tips.

Chatbots for Self-Resolution and Happier Customers

How chatbots and conversational applications with deep learning are helping customers resolve issues faster than ever.

How to Improve Product Discovery Using Question Answering Systems

Question answering systems that power chatbots are traditionally thought of as a replacement for a support agent, but these systems can also be used for product discovery. Learn how Lucidworks uses Smart Answers to power a semantic search pipeline to improve CX.

The Crisis in the Call Center

Learn how organizations can find ways to incorporate digital solutions into the call center to improve customer and consumer experience.

Measuring the ROI of Conversational Apps

A quick rundown (and a final warning) on how to measure, prove, and improve the ROI of conversational apps.

Why Everyone Hates Your Chatbot (Including You)

We hate our chatbots for two main reasons: terrible answers and a terrible experience.

Critical Features for Your Next Conversational Apps

Four standard and four crucial features for your next conversational application.

How Conversational Systems Are Changing Customer Care

Let’s examine how chatbots and other conversational systems can benefit the user experience both inside and outside your organization.