Articles: Conversational Applications

A woman sits at a desk, deep in thought, surrounded by documents and a laptop. She is contemplating the strategic implementation of generative AI for knowledge management in her organization, weighing the risks and rewards of this transformative technology.
Blog

5 Things to Think About Before Pursuing a Gen AI Search Project

When it comes to Gen AI search projects for knowledge management, avoid costly mistakes with these 5 tips.
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Blog

Chatbots for Self-Resolution and Happier Customers

How chatbots and conversational applications with deep learning are helping customers resolve issues faster than ever.
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Blog

How to Improve Product Discovery Using Question Answering Systems

Question answering systems that power chatbots are traditionally thought of as a replacement for a support agent, but these systems can also be used for product discovery. Learn how Lucidworks uses Smart Answers to power a semantic search pipeline to improve CX.
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Blog

The Crisis in the Call Center

Learn how organizations can find ways to incorporate digital solutions into the call center to improve customer and consumer experience.
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Blog

Measuring the ROI of Conversational Apps

A quick rundown (and a final warning) on how to measure, prove, and improve the ROI of conversational apps.
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Blog

Why Everyone Hates Your Chatbot (Including You)

We hate our chatbots for two main reasons: terrible answers and a terrible experience.
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Blog

Critical Features for Your Next Conversational Apps

Four standard and four crucial features for your next conversational application.
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Blog

How Conversational Systems Are Changing Customer Care

Let’s examine how chatbots and other conversational systems can benefit the user experience both inside and outside your organization.
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